Guest Services Department Lead - Hospitality & Growth

SteinsGardenCenters; Milwaukee (WI); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

SteinsGardenCenters is seeking a Department Lead- Guest Services at our Milwaukee, WI store. This non-exempt role partners with store management to deliver an outstanding customer experience and drive our MVV through leadership and team development.

You will train staff, manage day-to-day operations, ensure stock and sign quality, and uphold policies and safety while maintaining a friendly, helpful environment for customers and team members.

Qualifications

• Leadership qualities essential for guiding and developing staff.
• Excellent communication and interpersonal skills for teamwork and customer service.
• Ability to train and develop sales associates in all aspects of the business.
• Time-management skills and multi-tasking abilities.
• Strong organizational and problem-solving capabilities.
• Ability to adapt to varying situations and priorities.
• Ability to interpret documents such as reports and manuals.
• Horticulture knowledge is preferred.
• Familiarity with POS systems and related software.

Responsabilités

• Ensure exceptional customer experience by greeting, engaging, and maintaining high standards.
• Train and coach associates to provide consistent, excellent service.
• Adapt management style to achieve results.
• Foster a respectful work environment for all staff.
• Efficiently manage staff to sustain top customer experience.
• Maintain clean and safe work environment per policies.
• Ensure compliance with policies and dress code.
• Maintain merchandise stock levels and presentation; ensure current signage.
• Ensure accurate inventory and timely receipt of goods.
• Operate POS and related computer systems, including cash handling and sign creation.

Connaissances

Leadership

Communication

Training & Development

Time Management

Organization

Problem Solving

Adaptability

Document Interpretation

Outils

POS systems

Description du poste

SteinsGardenCenters is seeking a Department Lead- Guest Services at our Milwaukee, WI store. This non-exempt role partners with store management to deliver an outstanding customer experience and drive our MVV through leadership and team development.

You will train staff, manage day-to-day operations, ensure stock and sign quality, and uphold policies and safety while maintaining a friendly, helpful environment for customers and team members.