Home & Garden Department Lead

Stein Garden Centers, Inc.; Greenfield (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Stein Garden Centers, Inc. in Greenfield, Wisconsin is seeking a Department Lead for Home & Garden to collaborate with the store team, drive the MVV, and deliver an outstanding customer experience.

The Department Lead will help guide the execution of the MVV and lead with enthusiasm, integrity and teamwork. You will lead staff, coach associates, ensure product knowledge, and maintain a welcoming, safe environment while upholding company standards.

Qualifications

• Candidates must have a passion for horticulture, yard/home décor, and seasonal merchandise.
• Exceptional leadership qualities, while remaining approachable, confident and knowledgeable.
• Exceptional communication and interpersonal skills; ability to train and develop sales associates.

Responsibilities

• Ensure that each customer receives an exceptional customer experience by providing a friendly, helpful environment which includes greeting and engaging every customer, maintaining outstanding standards, demonstrating solid product knowledge and meeting all other components of the company’s customer service guidelines.
• In conjunction with management, train and coach associates in all aspects of the business to ensure they have the skills and product knowledge to provide a consistent, exceptional customer experience.
• Adapt management style and approach to a specific situation in order to achieve desired results.
• Foster a respectful work environment for all associates.
• Efficiently manage staff to maintain exceptional customer experience.
• Ensure a clean and safe work environment that includes fixtures, shelves, backroom, bathroom, and sales floor according to company policies.
• Ensure appropriate merchandise stock levels, merchandise quality and presentation. Ensure signage is current and displayed properly.
• Ensure accurate product inventory including appropriate on-hand counts and timely receipt of goods.
• Ability to use and understand POS system and computer systems; including but not limited to cash management, opening and closing tills, appropriate markdowns, customer returns and sign creation.

Skills

Leadership

Customer service

Training

Communication

Multi-tasking

Organization

Problem solving

Adaptability

Horticulture knowledge

Job description

Stein Garden Centers, Inc. in Greenfield, Wisconsin is seeking a Department Lead for Home & Garden to collaborate with the store team, drive the MVV, and deliver an outstanding customer experience.

The Department Lead will help guide the execution of the MVV and lead with enthusiasm, integrity and teamwork. You will lead staff, coach associates, ensure product knowledge, and maintain a welcoming, safe environment while upholding company standards.