Live Goods Department Lead — Elevate Customer Experience

Stein Garden Centers, Inc.; Racine (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Stein Garden Centers, Inc. in Racine, WI is seeking a Department Lead- Live Goods to partner with store leadership. You will drive the MVV through team development while ensuring excellent customer experiences and strong product knowledge.

You will coach staff, manage scheduling, and maintain store standards for presentation, inventory, and POS operations to support sales and operations.

Qualifications

• Experience in leading a team to deliver exceptional customer experiences.
• Ability to train and coach associates in product knowledge and service standards.
• Strong communication and interpersonal skills; able to work with management to drive MVV.

Responsibilities

• Provide leadership and partner with management to drive the company’s MVV.
• Train and coach associates to ensure consistent, exceptional customer experience.
• Manage staff to maintain outstanding customer service and safe, clean store conditions.
• Oversee product presentation, inventory accuracy and POS operations.

Skills

Leadership

Customer service

Staff training

Communication

Time management

Multi-tasking

Organization

Problem solving

Adaptability

Horticulture knowledge

POS systems

Computer skills

Tools

POS system

MS Excel

Job description

Stein Garden Centers, Inc. in Racine, WI is seeking a Department Lead- Live Goods to partner with store leadership. You will drive the MVV through team development while ensuring excellent customer experiences and strong product knowledge.

You will coach staff, manage scheduling, and maintain store standards for presentation, inventory, and POS operations to support sales and operations.