Guest Experience & Service Desk Associate

Stein Garden Centers, Inc.; Milwaukee (WI); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Stein Garden Centers, Inc. in Milwaukee, WI seeks an Associate-Guest Services to join our Service Desk team.

The role emphasizes delivering exceptional customer experiences by greeting guests, understanding their needs, and assisting them with product selections while supporting store operations. The position requires strong communication, teamwork, and the ability to work in outdoor and indoor environments, including handling seasonal merchandise and floral decor.

Qualifications

• Must have good written and verbal communication skills.
• Excellent customer service skills.
• Passion for horticulture, yard/home décor, and seasonal merchandise.
• Able to work indoors and outdoors, rain or shine.
• Able to multitask, prioritize, and work independently or with a team.
• Strong organizational and problem-solving skills.

Responsibilities

• Greet customers promptly to make them feel welcomed.
• Build professional relationships with customers and co-workers.
• Assist customers to determine their needs and educate them on selections.
• Support merchandising and operational procedures.
• Ensure merchandise stock levels and presentation meet company standards.
• Operate the POS accurately, process payments, and bag items.
• Cross-train across multiple departments as needed.
• Participate in learning and development activities.

Skills

Customer service

Communication

Teamwork

Positive attitude

Multitasking

Job description

Stein Garden Centers, Inc. in Milwaukee, WI seeks an Associate-Guest Services to join our Service Desk team.

The role emphasizes delivering exceptional customer experiences by greeting guests, understanding their needs, and assisting them with product selections while supporting store operations. The position requires strong communication, teamwork, and the ability to work in outdoor and indoor environments, including handling seasonal merchandise and floral decor.