Live Goods Department Lead — Elevate Customer Experience

Stein Garden Centers, Inc.; Milwaukee (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Stein Garden Centers, Inc. in Milwaukee, WI is seeking a Department Lead- Live Goods to partner with store management in delivering exceptional customer experiences. You will lead the live goods team, drive MVV execution, and develop associates while maintaining high standards of service.

You should bring leadership, strong communication, and a passion for horticulture. Preference given to those with POS and computer skills and the ability to train staff in a fast-paced environment.

Qualifications

• Passion for horticulture, yard/home décor, and seasonal merchandise.
• Leadership qualities with approachable, confident and knowledgeable demeanor.
• Strong communication and interpersonal skills; able to train and develop sales associates.
• Time management and multi-tasking abilities.
• Excellent organizational and problem-solving skills.
• Ability to adapt and change based on situations.
• Ability to interpret documents such as reports and manuals.
• Horticulture knowledge preferred; familiar with relevant software (POS etc.).
• PC skills and familiarity with POS systems preferred.

Responsibilities

• Greet and engage customers to provide an exceptional experience and maintain high service standards.
• Train and coach associates to ensure consistent customer experiences.
• Adapt management style per situation to achieve results.
• Foster a respectful, collaborative work environment.
• Efficiently manage staff to sustain outstanding customer service.
• Maintain clean, safe work areas and proper merchandising.
• Ensure inventory accuracy and up-to-date signage.
• Operate POS and computer systems for transactions and sign creation.

Skills

Leadership

Communication

Training & Development

Time Management

Organization

Problem Solving

Adaptability

Document Interpretation

Horticulture Knowledge (Preferred)

POS Systems / PC Skills (Preferred)

Tools

POS Systems

Computer Skills

Job description

Stein Garden Centers, Inc. in Milwaukee, WI is seeking a Department Lead- Live Goods to partner with store management in delivering exceptional customer experiences. You will lead the live goods team, drive MVV execution, and develop associates while maintaining high standards of service.

You should bring leadership, strong communication, and a passion for horticulture. Preference given to those with POS and computer skills and the ability to train staff in a fast-paced environment.