Guest Services Coordinator – Resort Front Desk

Sun Communities & Sun Outdoors; Punta Gorda (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental plan

Vision plan

401(k) with match

DailyPay

Parental leave

Life insurance

Disability coverage

Tuition reimbursement

RV site discounts

Team member discounts

Paid time off

Job summary

Sun Outdoors in Punta Gorda, FL is seeking a Guest Services Coordinator to handle routine office tasks and guest relations. You will work with the RV Resort Manager and team to maintain smooth front desk operations.

Responsibilities include greeting guests, processing deposits in Yardi, answering phones, managing reservations, distributing communications, and supporting events. The role requires strong customer service and basic computer skills.

Qualifications

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Strong customer service skills
• Excellent telephone skills
• Good problem solving skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

Responsibilities

• Greets and establishes rapport with guests and residents.
• Fields resort comments, suggestions, and complaints to RV Resort Manager (Essential)
• Performs general administrative functions (phones, typing, filing, etc.)
• Collects and posts resident deposits, processing fees, rent, inspections, and other fees in Yardi; records and receipts
• Prepare and distribute resort communications
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are stocked and place supply orders
• Assist with planning guest/resident events and activities
• Assist with preparation of marketing materials
• Make collection calls for site payments; submit bad debt files to collections
• Process move-ins and move-outs
• Maintain resort records, reports, and files
• Refer sales prospects to RV Resort Manager/Sales Manager and enter prospect data
• Approve prospective resident applications and track approvals/denials
• Assist prospective residents by checking Sun Homes inventory and showing homes
• Review and code invoices and submit for approval
• Other duties as assigned
• Check guests in/out for reservations
• Greet and rapport with guests and residents
• Field comments to leadership
• Maintain petty cash fund

Skills

Customer service

Administrative experience

Microsoft Office

Telephone skills

Data entry

Problem solving

Professional appearance

Driver's license

Education

High school diploma or GED

2 years administrative experience

Property management/reservation systems experience (6 months)

Hotel or resort front desk experience (6 months)

Tools

Yardi

Reservation systems

Job description

Sun Outdoors in Punta Gorda, FL is seeking a Guest Services Coordinator to handle routine office tasks and guest relations. You will work with the RV Resort Manager and team to maintain smooth front desk operations.

Responsibilities include greeting guests, processing deposits in Yardi, answering phones, managing reservations, distributing communications, and supporting events. The role requires strong customer service and basic computer skills.