Guest Services Coordinator: Reservations & Check-In

Garden City Realty; South Carolina; On-site; USD 27,552 - 33,062; Full time

Job summary

Garden City Realty, Inc. is seeking a Guest Services Support Coordinator to review and verify reservations, support reporting, and manage correspondence via our reservation system. This role ensures smooth check-in/check-out and high guest satisfaction within a busy guest services department.

Responsibilities include reservation processing, record maintenance, payments, and responsive guest communication. Flexible hours are required, including weekends and holidays during peak season.

Qualifications

• B.A. in a related field or 2+ years in customer service/vacation rentals.
• Proficiency with Escapia reservation software.
• Strong communication and diplomacy in guest interactions.
• Excellent organizational and analytical skills.
• Flexible hours including weekends and holidays in season.

Responsibilities

• Reservation Management: booking inquiries, confirm reservations, process payments, and manage cancellations or modifications.
• Maintain accurate records of guest reservations in the property management system.
• Review and approve monthly booking requests; monitor 24 hour holds.
• Coordinate seamless check-in and check-out processes; provide instructions for access and house rules.
• Serve as a secondary guest contact; address concerns promptly and professionally.
• Administrative support: organize files, verify records, process payments, distribute mail and emails.
• Compile booking data and guest feedback; support reporting for guest satisfaction, occupancy, and revenue.
• Complete detailed departmental training before assuming responsibilities.

Skills

Attitude & Initiative

Excellent Communication & Diplomatic

Analytical Expertise

Software/Computer Knowledge

Departmental Knowledge

Flexibility

Education

Bachelor's degree or related field

Tools

Escapia reservation software

Excel/Google Sheets

Word/Google Docs

Outlook

Job description

Garden City Realty, Inc. is seeking a Guest Services Support Coordinator to review and verify reservations, support reporting, and manage correspondence via our reservation system. This role ensures smooth check-in/check-out and high guest satisfaction within a busy guest services department.

Responsibilities include reservation processing, record maintenance, payments, and responsive guest communication. Flexible hours are required, including weekends and holidays during peak season.