Flexible-Hours Guest Services & Reservations Coordinator

Garden City Realty Inc - New Corporation; Murrells Inlet (SC); On-site; USD 34,000 - 42,000; Full time

Job summary

Garden City Realty, Inc. is seeking a Guest Services Support Coordinator to review and verify reservations and support the Client Services team.

You will help run standardized reports, manage bookings, and handle email correspondence using our reservation software to ensure accuracy and guest satisfaction. This role requires excellent communication, attention to detail, and the ability to multitask in a fast-paced vacation rental environment.

Qualifications

• Bachelor's degree or equivalent experience in customer service/vacation rentals.
• 2+ years of related experience in hospitality or vacation rentals.
• Strong communication, problem-solving, and multitasking abilities.
• Proficient with Escapia reservation software and common office tools.
• Able to work flexible hours, including weekends and holidays.

Responsibilities

• Assist with booking inquiries and manage reservations in Escapia.
• Coordinate check-in/check-out and provide access instructions.
• Address guest concerns promptly to ensure satisfaction.
• Organize and maintain guest records, contracts, and correspondence.
• Compile reports and assist with departmental data entry and training.
• Process payments accurately and monitor mail/email distribution.

Skills

Attitude & Initiative

Communication Skills

Analytical Skills

Software/Computer Knowledge

Departmental Knowledge

Flexibility

Education

B.A. or equivalent experience

Tools

Escapia Reservation Software

Excel/Sheets

Word/Docs

Outlook

Job description

Garden City Realty, Inc. is seeking a Guest Services Support Coordinator to review and verify reservations and support the Client Services team.

You will help run standardized reports, manage bookings, and handle email correspondence using our reservation software to ensure accuracy and guest satisfaction. This role requires excellent communication, attention to detail, and the ability to multitask in a fast-paced vacation rental environment.