Guest Services Coordinator - Beauty & Wellness

Aveda Institute Los Angeles; Loveland (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Nurtur Aveda is seeking a Guest Services Coordinator in Loveland, OH. This entry-level role focuses on delivering exceptional guest experiences at the Institute and Salon, handling inquiries, scheduling, and CRM updates with a personal, professional touch.

You will stay informed about services, products, and promotions to offer accurate information and thoughtful recommendations while contributing to revenue through upselling. Some travel to local events may be involved.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Experience in a contact center or sales role is a plus.
• Excellent interpersonal, communication, and presentation skills.
• Professionalism and confidentiality in manner and conduct.

Responsibilities

• Provide customer service to Institute and Salon guests via calls, texts, and other channels.
• Assist guests in scheduling appointments and resolving inquiries for a positive experience.
• Maintain CRM records for accurate communication with guests.
• Upsell salon services and retail products to support revenue and guest satisfaction.
• Communicate guest requests and feedback to staff to personalize service.
• Participate in daily/weekly team accountability meetings.

Skills

Customer service

Communication

CRM

Upselling

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

CRM system

Job description

Nurtur Aveda is seeking a Guest Services Coordinator in Loveland, OH. This entry-level role focuses on delivering exceptional guest experiences at the Institute and Salon, handling inquiries, scheduling, and CRM updates with a personal, professional touch.

You will stay informed about services, products, and promotions to offer accurate information and thoughtful recommendations while contributing to revenue through upselling. Some travel to local events may be involved.