Financial Assistance Coordinator

Aveda Institute Los Angeles; Loveland (OH); On-site; USD 24,000 - 34,000; Full time

Job summary

Nurtur Holdings LLC’s Nurtur Aveda Institute Loveland, Ohio is seeking a Financial Assistance Coordinator to guide prospective students through the admissions and financial aid process. You will counsel individuals, explain program options, and help manage enrollment life-cycle from inquiry to registration.

Responsibilities include maintaining CRM records, coordinating with the Admissions Support Team, and helping meet annual enrollment goals while upholding company values and privacy standards.

Qualifications

• Bachelor’s degree; Master’s preferred.
• Prior work experience in Financial Aid, Collections, or Sales.
• Excellent interpersonal, communication, and presentation skills.

Responsibilities

• Provide one-on-one counseling to prospective students, assisting them in understanding the Institute’s admissions process, requirements, and available programs.
• Maintain a meticulous and up-to-date Customer Relationship Management (CRM) system to ensure accurate records.
• Collaborate with Admissions and Financial Aid Team to achieve annual enrollment goals.
• Book and coordinate appointments with prospective students and families.

Skills

Counseling

Interpersonal communication

Presentation skills

Education

Bachelor’s degree; Master’s preferred

Tools

CRM software

Job description

Privacy Policy

Job Openings

Financial Assistance Coordinator

Admissions & Financial Aid - Loveland, Ohio

Department

Admissions & Financial Aid

Employment Type

Full-Time

Minimum Experience

Mid-level

Compensation

21/hourly

Do What You Love, Love What You Do

Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher

Who We Are:

Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Responsibilities:

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors.
• Provide one-on-one counseling to prospective students, assisting them in understanding the Institute’s admissions process, requirements, and available programs.
• Perform as an expert in program information and student enrollment life-cycle process.
• Build and maintain business relationships with prospective students, parents, and fellow team members to foster trust and provide information about the Institute’s programs.
• Maintain a meticulous and up-to-date Customer Relationship Management (CRM) system to ensure accurate records that are consistent with all policies and training and efficient communication with potential students.
• Partner with the Admissions Support Team to ensure effective and efficient booking of appointments.
• Collaborate with the Admissions and Financial Aid Team to ensure annual enrollment goals are achieved.
• Actively participate in daily, weekly, and monthly team meetings and huddles.
• Stay current on institute policies and processes, industry growth and change, and program opportunities.
• Handle escalated challenges from prospective students professionally and efficiently, ensuring positive resolution.
• Meet and exceed performance goals established by the Director of Business Operations.
• Communicate effectively and consistently with the Department Lead and Director of Business Operations.
• Perform duties as assigned and/or required to meet business needs.
• Abide by all other Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct.

Minimum Requirements:

• Bachelor’s degree; Master’s preferred.
• Prior work experience in Financial Aid, Collections, or Sales.
• Exhibit self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time.
• Excellent interpersonal, communication, and presentation skills.
• Demonstrate extreme professionalism and confidentiality in manner, dress, and conduct.

Travel Requirements: The team member in this position must be able to travel locally to events and for out-of-state training as necessary.

Physical Demands And Work Environment:

• Sit at a desk with a computer for up to eight (8) hours per day.
• Use hands to handle objects and reach with hands and arms.
• Walk, sit, stand, balance, stoop, speak, and hear.
• See a computer screen and read paper and electronic documents.
• Occasionally lift and/or move objects up to 30 pounds.
• Tolerate a minimal to moderate noise level typical of a corporate office setting.

Equal Opportunity Employer: Nurtur Holdings LLC is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.