Guest Services Coordinator

Beacon Hill Staffing Group; New York (NY); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Leave programs

Job summary

Beacon Hill Staffing Group in Midtown Manhattan is seeking a Temporary-to-Permanent Guest Services Coordinator to join a fast‑paced office environment. This on‑site role requires five days per week with shifts 7:30am–4:30pm or 10am–7pm.

Pay rate up to $35/hour DOE with paid OT. You will partner with Executive Assistants, hosts, Reception, Security and Workplace Services to plan visits, coordinate guest experiences, maintain preference profiles and visit history, and ensure smooth handoffs and

Qualifications

• Bachelor's degree preferred; relevant experience considered in lieu.
• 3+ years in luxury hospitality or high-touch guest services.
• Experience coordinating guest visits, executive meetings, or hospitality experiences.
• Experience supporting catering, meetings, or events.
• Experience in corporate/financial services, private-office environments.
• Proficiency with Microsoft Outlook and Microsoft Office.
• On-site five days per week; hours vary with guest visits and catering requirements.

Responsibilities

• Partner with Executive Assistants, hosts, Reception, Security, and Workplace Services teams to develop and execute detailed visit plans
• Coordinate guest visits from pre-arrival preparation through departure, ensuring each touchpoint is organized, welcoming, and aligned with firm standards
• Own and maintain guest preference profiles, visit history, service standards, and related guest information within approved systems
• Prepare for daily guest activity and ensure clear ownership and handoffs before each arrival
• Welcome, escort, and orient guests while coordinating visit logistics and transitions
• Serve as an attentive point of contact during active visits and escalate issues appropriately
• Coordinate and support VIP and Tier One visits ensuring exceptional execution, service continuity, and stakeholder communication throughout the guest journey
• Serve as the primary point of contact for office catering, overseeing coordination, delivery, setup, presentation standards, service readiness, replenishment, and issue resolution

Skills

Guest services

Communication

Organization

Discretion

Problem solving

Education

Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Office

CRM systems

Job description

Temporary-to-Permanent Guest Services Coordinator

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Private Holding Company located in Midtown, Manhattan is seeking to hire a Temporary-to-Permanent Guest Services Coordinator to add to their growing team! This position will require 5 days on-site with flexibility between two shifts: 7:30am-4:30pm or 10am-7pm. Pay rate up to $35/hour DOE with paid OT.

Responsibilities

• Partner with Executive Assistants, hosts, Reception, Security, and Workplace Services teams to develop and execute detailed visit plans
• Coordinate guest visits from pre-arrival preparation through departure, ensuring each touchpoint is organized, welcoming, and aligned with firm standards
• Own and maintain guest preference profiles, visit history, service standards, and related guest information within approved systems, ensuring accuracy, consistency, and appropriate discretion
• Prepare for daily guest activity and ensure clear ownership and handoffs before each arrival
• Welcome, escort, and orient guests while coordinating visit logistics and transitions
• Serve as an attentive point of contact during active visits and **escalate issues appropriately**
• Coordinate and support VIP and Tier One visits ensuring exceptional execution, service continuity, and stakeholder communication throughout the guest journey
• Serve as the primary point of contact for office catering, overseeing coordination, delivery, setup, presentation standards, service readiness, replenishment, and issue resolution

Ideal profile and characteristics

• Demonstrates an uncompromising commitment to excellence, ownership, and accountability, consistently delivering high-quality results with intentional urgency, sound judgment, and attention to detail
• Thrives in a high-performance environment, embraces continuous learning and feedback, and demonstrates a genuine desire to grow while contributing to the continued evolution and scaling of the organization
• Genuine hospitality mindset with a warm, polished, confident, and highly discreet presence
• Strong anticipatory service instincts with the ability to identify and respond to both stated and unstated guest and host needs
• Natural relationship builder who earns trust and creates personalized experiences through consistency, professionalism, and thoughtful attention to detail
• Highly organized and detail-oriented, capable of managing multiple priorities, changing schedules, and competing demands without sacrificing quality
• Calm and composed under pressure with a practical, solution-oriented mindset and the ability to navigate service disruptions with professionalism and discretion
• Exceptional interpersonal, written, and verbal communication skills, with the ability to engage effectively with senior leaders, guests, Executive Assistants, vendors, and workplace partners
• Collaborative team player who partners effectively with peers and cross-functional stakeholders while maintaining clear accountability for assigned responsibilities
• Flexible, resilient, and culturally aware, maintaining exceptional service standards while adapting to evolving business needs

Education and Experience

• Bachelor's degree is preferred but not required; equivalent relevant experience will be considered
• Three or more years of luxury hospitality, concierge, corporate guest services, reception, events, or other high-touch service experience preferred
• Demonstrated experience coordinating guest visits, executive meetings, or hospitality experiences from preparation through departure
• Experience supporting catering, meetings, or events
• Experience working in a high-expectation corporate, financial services, luxury hospitality, or private-office environment
• Financial services, private equity, asset management, hedge funds, or family office experience preferred
• Proficiency with Microsoft Outlook and Microsoft Office
• Experience with visitor management, catering, CRM, or guest-preference systems preferred
• Ability to work onsite five days per week and flex hours are based on guest visits and catering requirements

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future (TM)