Guest Services Coordinator

University of North Carolina Charlotte; Charlotte (NC); On-site; USD 39,000 - 54,000; Full time

Job summary

UNC Charlotte is seeking a Guest Services Coordinator for the Student Activity Center and Venue Management, overseeing daily facility operations and delivering high-quality experiences for patrons.

The role requires supervising 40+ student staff, coordinating events, scheduling coverage, and ensuring safety and excellent customer service, with evening and weekend hours as needed. A Bachelor's degree is required, and the position is full-time and on-site.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in supervising and developing student staff.
• Strong customer service orientation and problem-solving skills.
• Familiarity with safety, ADA, and crowd management is a plus.

Responsibilities

• Oversee the daily function of the Student Activity Center and facilities.
• Hire, train, supervise, and evaluate 40+ student staff.
• Oversee facility use and access, including evening and weekend supervision as needed.
• Complete staff scheduling to ensure coverage for all hours of operation.
• Provide event support and ensure safety and security of guests, staff, and facilities.
• Serve as Administrator on Duty during (non-event) evening hours.
• Develop strong working relationships with University departments and oversee payroll for students.

Skills

Customer service

Staff supervision

Event coordination

Safety awareness

Communication

Education

Bachelor's degree

Job description

Guest Services Coordinator

Position Information

General Information

• Vacancy Open to: All Candidates
• Employment Type: Permanent - Full-time
• Hours per week: 40
• Months per year: 12
• Position Number: 012933
• NC Salary Grade Equivalency: NC07
• Classification Title: Student Services Specialist - Journey
• Working Title: Guest Services Coordinator
• Salary Range: $39,058 - $53,705
• Anticipate Hiring Range: $39,058 - $48,823
• FLSA Status: Non Exempt
• Division: Athletics
• Department: Athletics Venues (Adm)
• Work Unit: Student Activity Ctr and Venue Mgmt

Work Schedule: 10:00 am - 7:00 pm; Monday - Friday, with a flexible schedule to include evening, weekend, and holiday hours as necessary in conjunction with event schedules.

Mandatory Position

Primary Purpose of Position: This position serves as the Guest Services Coordinator for the Student Activity Center and Venue Management, with responsibility for serving as a primary point of contact with guests and student staff to high quality experiences for all patrons. Additionally, this position provides oversight and supervision of 40+ student employees to ensure superior customer service, access, and daily facilities operations. Serves as the administrator on duty during (non-event) evening hours.

Minimum Education/Experience: Required Minimum Qualifications: Bachelor's degree; or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions. Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through either years of education OR years of directly related experience, OR a combination of both.

• Essential Job Duties: The Guest Services Manager is responsible for overseeing the daily function of the facility
• Hire, train, supervise, and evaluate 40+ student staff.
• Oversee facility use and access, including providing evening and weekend supervision as needed.
• Complete staff scheduling to ensure appropriate coverage for all operating hours of the Student Activity Center and Student Event Staff coverage.
• Provide event support as needed.Ensure safety and security of guests, staff, and facilities.
• Provide excellent customer service.
• Serve as Administrator on Duty during (non-event) evening hours.

• Other Work Responsibilities: Develop and maintain strong working relationships with University departments, including University Recreation, Athletics, Conference Services, Concessions, and other departments
• Engage in the success of all team members.
• Complete monthly payroll for student employees, tracking payroll expenses to ensure annual expenditures are consistent with the approved budget, and report to the Assistant Director of Events/Halton Arena.
• Provide feedback for facility and risk management policies for SAC and Athletic Venues.
• Ensure staff has been adequately trained on Emergency Response and Evacuation Plans for both daily and event operations.

• Departmental Preferred Experience, Skills, Training/Education: Experience in the area of Student Affairs, event management, or other related fields with a strong background in customer service, safety, and the student environment.
• Experience with the hiring, training, and management of student staff and interns, requiring patience and adaptability to frequent changes in student staff scheduling.
• Experience/knowledge in ADA, building codes, and/or crowd management
• Strong interpersonal skills and the ability to work with, supervise, and lead a varied population.

Work Location: Student Activity Center & Other Athletic Facilities

Posting date: 09/10/2026

Closing date: 09/17/2026

Proposed Hire Date: 10/22/2026

Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• Do not write 'see resume' on your application when completing the job duties section.
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/