Guest Services Coordinator

The University of North Carolina; Charlotte (NC); On-site; USD 39,000 - 49,000; Full time

Job summary

The University of North Carolina is seeking a Guest Services Coordinator for the Student Activity Center & Venue Management. The role supervises 40+ student staff and serves as a primary contact for guests, ensuring high-quality experiences aligned with event schedules.

Responsibilities include staff scheduling, safety oversight, and evening Administrator on Duty coverage. Requires a Bachelor0s degree or equivalent experience and strong customer service skills.

Qualifications

• Bachelor0s degree or equivalent combination of education and experience.
• Experience hiring, training, and supervising 40+ student staff.
• Experience with ADA, building codes, and crowd management.

Responsibilities

• Hire, train, supervise, and evaluate 40+ student staff.
• Oversee facility use and access, including evening/weekend supervision.
• Complete staff scheduling to ensure appropriate coverage for all operating hours of the SAC.
• Provide event support as needed.
• Ensure safety and security of guests, staff, and facilities.
• Serve as Administrator on Duty during (non-event) evening hours.
• Develop and maintain relationships with University departments.

Skills

Staff supervision

Customer service

Event coordination

Safety awareness

Communication

Education

Bachelor0s degree

Tools

Payroll systems

Job description

Position Information

General Information

Vacancy Open to

Vacancy Open to All Candidates

Employment Type

Employment Type Permanent - Full-time

If time-limited, note appointment end date

Hours per week 40

Months per year

Months per year 12

Position Number

Position Number 012933

NC Salary Grade Equivalency

NC Salary Grade Equivalency NC07

Classification Title

Classification Title Student Services Specialist - Journey

Working Title

Salary Range

Salary Range $39,058 - $53,705

Anticipate Hiring Range $39,058 - $48,823

FLSA Status

FLSA Status Non Exempt

Division

Department

Work Unit

Work Unit Student Activity Ctr and Venue Mgmt

Work Schedule

10:00 am – 7:00 pm; Monday – Friday, with a flexible schedule to include evening, weekend, and holiday hours as necessary in conjunction with event schedules.
Mandatory Position

Primary Purpose of Position

This position serves as the Guest Services Coordinator for the Student Activity Center and Venue Management, with responsibility for serving as a primary point of contact with guests and student staff to high quality experiences for all patrons. Additionally, this position provides oversight and supervision of 40+ student employees to ensure superior customer service, access, and daily facilities operations. Serves as the administrator on duty during (non-event) evening hours.

Required Minimum Qualifications:
Bachelor’s degree; or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.
Note: Some state job postings state you can qualify by an ‘equivalent combination of education and experience.’ If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

• Hire, train, supervise, and evaluate 40+ student staff.
• Oversee facility use and access, including providing evening and weekend supervision as needed.
• Complete staff scheduling to ensure appropriate coverage for all operating hours of the Student Activity Center and Student Event Staff coverage.
• Provide event support as needed.
• Ensure safety and security of guests, staff, and facilities.
• Serve as Administrator on Duty during (non-event) evening hours.

Other Work Responsibilities

• Develop and maintain strong working relationships with University departments, including University Recreation, Athletics, Conference Services, Concessions, and other departments
• Engage in the success of all team members.
• Complete monthly payroll for student employees, tracking payroll expenses to ensure annual expenditures are consistent with the approved budget, and report to the Assistant Director of Events/Halton Arena.
• Provide feedback for facility and risk management policies for SAC and Athletic Venues.
• Ensure staff has been adequately trained on Emergency Response and Evacuation Plans for both daily and event operations.

Departmental Preferred Experience, Skills, Training/Education

• Experience in the area of Student Affairs, event management, or other related fields with a strong background in customer service, safety, and the student environment.
• Experience with the hiring, training, and management of student staff and interns, requiring patience and adaptability to frequent changes in student staff scheduling.
• Experience/knowledge in ADA , building codes, and/or crowd management
• Strong interpersonal skills and the ability to work with, supervise, and lead a varied population.

Necessary Licenses or Certifications

Work Location

Work Location Student Activity Center & Other Athletic Facilities

Posting date 09/10/2026

Closing date 09/17/2026

Proposed Hire Date

Proposed Hire Date 10/22/2026

Contact Information

Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• Do not write ‘see resume’ on your application when completing the job duties section.

Required Documents

• Resume / Curriculum Vitae
• Cover Letter / Letter of Interest
• Contact Information for References

Optional Documents

9201 University City BlvdCharlotte, NC 28223