Guest Services Manager

Inside Higher Ed; Chapel Hill (NC); On-site; USD 50,220 - 55,602; Full time

Benefits offered by this job

Exclusive retail and restaurant discounts

Comprehensive benefits package

Paid leave and retirement plans

Job summary

A leading institution in higher education is seeking a Business Services Coordinator - Advanced based in Chapel Hill, NC. The candidate will oversee guest services, manage student employees, and handle event planning. A Bachelor's degree and experience in facility operations or ticketing are essential. The role offers a competitive salary range and comprehensive benefits within a supportive environment. Ideal for individuals passionate about enhancing student experiences and managing community events.

Qualifications

• Bachelor’s degree or equivalent combination of training and experience required.
• Experience working in a box office or ticketing operation preferred.
• Excellent communication skills necessary for diverse interactions.

Responsibilities

• Oversee the Welcome Desk and Ticketing Services.
• Manage student employee hiring, scheduling, and development.
• Ensure successful planning and execution of events.

Skills

Knowledge of facility operations and conference planning

Familiarity with ticketing for events

Experience with Microsoft applications, scheduling, and ticketing software

Ability to manage part-time employees

Education

Bachelor’s degree in business administration or related discipline

Tools

25Live or similar scheduling software

eTix or similar ticketing applications

Job description

Overview

Position Title: Business Services Coordinator - Advanced

Department: Student Affairs Carolina Union-645001

Career Area: Student Services

Is this an internal only recruitment?: No

Posting Open Date: 01/13/2026

Application Deadline: 01/26/2026

Position Type: Permanent Staff (SHRA)

Salary Grade Equivalent: NC11 / GN09

Working Title: Guest Services Manager

Position Number: 00057183

Vacancy ID: P020737

Full-time/Part-time Permanent/Time-Limited: Full-Time Permanent

Hours Per Week: 40

Work Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.; occasional nights and weekends

Work Location: CHAPEL HILL, NC

Position Location: North Carolina, US

Hiring Range: $50,220-$55,602

Pay Band Information: To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Be a Tar Heel!: A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose Of Organizational Unit: Carolina Union Mission Statement: The Carolina Union creates safe, engaging, and educational experiences that enable students to maximize their time at Carolina.

Carolina Union Purpose: The many co-curricular programs, services and facilities supported by the Union are developed and operated with a focus to serve the students whose fees fund our organization and therefore are intended to impact the intellectual and experiential climate of the University and provide opportunities for campus members to engage in debate, conversation, interaction, and learning. Managed by 50 full time staff and over 185 student employees, the Carolina Union builds a sense of community as a unifying force on campus and provides students the space and resources needed to put theory into practice.

Event Services Purpose: Connecting the Carolina community through exceptional event services and vibrant facilities. Carolina Union Event Services is a team of passionate experts dedicated to ensuring all meetings and events meet their potential by delivering comprehensive scheduling and ticketing, innovative audio visuals, and welcoming environments.

Position Summary

The Guest Services Manager oversees the Carolina Union Welcome Desk, Carolina Union Ticketing Services, and Carolina Union Event Support. They are responsible for the completion of part-time student employee hiring, scheduling, staff development, area-specific budgets, and finance tasks related to ticketing services.

Qualifications

Minimum Education And Experience Requirements: Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, And Experience:

• Knowledge of facility operations and conference planning.
• Familiarity with ticketing for events.
• Experience with Microsoft computer applications, 25Live or similar scheduling software, eTix or similar ticketing applications.
• Ability to manage part-time employees.

Preferred Qualifications, Competencies, And Experience:

• Experience and supervision in a box office or ticketing operation.
• Experience working at a help desk to address guest needs.
• Experience in a college /university setting, with special preference for work experience in a college union.
• Working knowledge of event planning and management and ability to relate successfully in one-to-one and group situations with people from diverse backgrounds.
• Excellent, highly developed communication skills and comfort working with high-level and VIP clients.
• Ability to articulate planning needs of a diverse university population and guide event development to successful completion.
• Managerial, business, and financial skills to provide complete and accurate reservations and billing of events.
• Ability to work as part of a team to assess structural deficiencies and implement effective organizational solutions.
• Ability to assess individual students’ needs to design and implement training that is intentional, measurable, and beneficial to both employer and employee.
• Demonstrated abilities in management, event planning, and full-time staff supervision.
• Experience with managing student employees in an environment committed to student learning.
• Experience and knowledge in managing conferences and major events.
• Knowledge of student development and learning.
• Knowledge of equipment used in presentation of events.
• Ability to prepare and manage budgets.

Required Licenses/Certifications: Requires a valid NC driver’s license

Campus Security Authority Responsibilities: Not Applicable.

Position/Schedule Requirements: Evening work occasionally, Night work occasionally, Valid NC Driver’s License, Weekend work occasionally