Area Coordinator

North Carolina Central University; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Furnished on-campus apartment

Professional development opportunities

Job summary

North Carolina Central University in Durham, NC is seeking a full-time Area Coordinator (Residence Life) to oversee a residential area serving 900-1000 students. The AC will supervise student staff, coordinate programs, and ensure safe, inclusive housing aligned with university goals.

This role requires a Bachelor's degree plus 2-4 years of related experience; Master’s preferred. Proficiency in Microsoft Office, RMS-Mercury/StarRez, and strong communication skills are essential.

Qualifications

• Bachelor's degree or equivalent plus 2-4 years of related experience.
• Exceptional written and verbal communication skills; strong interpersonal and organizational skills; strong public speaking skills; strong customer service skills.

Responsibilities

• Assist in day-to-day operations of a residential community serving 900-1000 students.
• Provide supervision, training, and development for Resident Advisors and desk staff.
• Coordinate departmental programming, including evening and weekend programs.
• Develop and maintain a safe, inclusive on-campus housing environment.
• Lead crisis and incident management with staff and students.
• Oversee budget, records, and administrative tasks for the area.

Skills

Communication

Interpersonal

Public Speaking

Customer Service

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Qualtrics

PowerPoint

Google Docs

Banner

RMS-Mercury/StarRez

Job description

Please see Special Instructions for more details.

Pre-Employment Requirements:

• You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
• Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
• Final candidates are subject to criminal background checks, and education/license verification prior to employment.
• North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Employee Benefits available to NCCU permanent employees include the following and more:

• Accrued Vacation and Sick Leave
• Community Service Leave
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 11-12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount and more.

Position/Classification Title

Position/Classification Title Student Residence Hall Manager (R&B Included)

Working Title

Position Number

Position Number 717213

FLSA

FLSA Exempt

Appointment Type

Tenure Track No

FTE

FTE 1 = 40 hours/week, 12 months

Department Hiring Range

Department Hiring Range The salary is competitive and will be determined based on the candidate’s educational background, relevant experience, qualifications, and demonstrated expertise.

EEO-1 Category

EEO-1 Category Professionals

SOC Code

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University ( NCCU ), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU , your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU , where your purpose can take flight.

Visit NCCU .edu .

Employee Benefits

Employee Benefits available to NCCU permanent employees include the following and more:

• Accrued Vacation and Sick Leave
• Community Service Leave
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 11-12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount and more.

The primary purpose of Residential Life is to provide approximately 3,000 residential students with living accommodations which are clean, attractive, well maintained, safe and comfortable at a reasonable price. In addition, the unit provides a learning environment which supports the educational/academic goals of the University. The department employs approximately 77 full-time staff (Central Office, Residence Halls, Housekeeping, Security, Facilities Maintenance Technicians) and over 75 student staff (resident Assistants and Work-Study Desk Assistant). The Department is responsible for contracts for room, repairs and maintenance, student payroll/employment, building renovations, budget and purchasing, housekeeping, discipline and educational leadership programs. Residential Life works to create an inclusive on-campus housing environment that promotes learning, citizenship, involvement, and leadership. The Residential Life program is built on a student learning philosophy that values inclusiveness, discovery, benchmarking, community, communication, and celebration.

Primary Purpose of Position

The Area Coordinator (AC) is a full-time, master’s level professional staff member. The AC assists in the development and administration of a residential program that houses approximately 3,000+ students. Compensation includes a competitive salary and state benefits package, as well as a furnished on-campus apartment, and access to professional development opportunities when available. The AC is primarily responsible for fostering student development and leadership in their assigned area.

The AC reports to the Associate Director and may represent the Department on various committees and task forces. The AC is expected to maintain a flexible schedule, including some evenings, weekends, and holidays. Contingent upon annual renewal of the position contract, the Area Coordinator is typically a 3-year, entry level position.

Required Knowledge, Skills, and Abilities

Abilities: Ability to pay close attention to detail; Ability to meet deadlines; Ability to prioritize tasks and projects; Ability to remain calm during difficult situations; Ability to maintain confidentiality; Ability to maintain good professionalism and ethical behavior; Ability to work both independently and as part of a team; Ability to take direction; Ability to navigate the campus and access various residential facilities

Skills: Exceptional written and verbal communication skills; Strong interpersonal and organizational skills; Strong public speaking skills; Demonstration of strong customer service skills

Technology Skills: Proficiency with Microsoft Word, Microsoft Excel, Qualtrics, PowerPoint, Google E-Mail and Google Docs, THD and Banner. Sound knowledge in student development theory and best practices in student affairs and higher education. Perform duties of the position with or without accommodation

Minimum Qualifications:

• Bachelors degree or equivalent plus 2-4 years’ of related experience

Preferred Qualifications:

• Master’s Degree in Higher Education Administration, Student Affairs, Counseling, or a related field
• Minimum of 1 year post masters live-in residence life experience
• Experience supervising student staff
• Experience with recruitment and selection of student staff members
• Experience advising student organizations
• Experience serving in an on-call duty rotation
• Experience with crisis and emergency management
• Strong proficiency in Microsoft Office and RMS -Mercury/StarRez
• Strong verbal and written communication skills
• Strong problem solving, management, and supervisory skills

Licenses or Certification required by Statute or Regulation

None

Pre-Employment Requirement

Pre-Employment Requirements:

• You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
• Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
• Final candidates are subject to criminal background checks, and education/license verification prior to employment.
• North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Equal Opportunity Employer

Consistent with the policy of the State of North Carolina, North Carolina Central University ( NCCU ) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University’s internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.

Work Location

Work Location Fully On-site (dedicated office at Duty Station)

Primary Responsibilities and Duties

Function

Function Facility Management

Describe the specific tasks and responsibilities related to the function.

The Area Coordinator is responsible for ensuring the issues in their respective halls are reported and address by the proper team. Specific responsibilities include:

• Manage the day-to-day operations of a residential community consisting of approximately 900-1000 students
• Develop a safe, secure, comfortable environment conducive to academic excellence and student development and personal growth
• Conduct frequent building walkthroughs and make recommendations on facility issues
• Maintain open communication with hall support staff (Housekeeping, Facilities, etc.)
• Assist in emergency situations as needed

Function

Function Supervision

Describe the specific tasks and responsibilities related to the function.

The Area Coordinator is responsible for providing leadership, supervision, and development for the Resident Advisor, Desk Attendants, and Graduate Hall Coordinators in their respective area. Specific responsibilities include but are not limited to:

• Directly supervise, train, and evaluate Graduate Hall Coordinators, Head Resident Advisors, Resident Advisors, and Desk Attendants
• Coordinate weekly staff meetings and biweekly 1:1 meetings with student staff members
• Provide formal and informal feedback pertaining to performance
• Provide RA staff and student leaders with professional development opportunities
• Monitor and maintain in hall duty schedule

Function

Function Community Development

Describe the specific tasks and responsibilities related to the function.

The Area Coordinator is responsible for creating and inclusive, positive, safe, and healthy living environment that promotes an academic, personal, and professional growth. Specific responsibilities include:

• Oversee and monitor the implementation of Departmental programming model for respective buildings
• Develop academic and holistic programs that foster a positive community focused on personal understanding of self and appreciation for others
• Provide guidance in the development of programming, bulletin boards, and other community development practices that have a positive impact within the community
• Assess and evaluate programmatic outcomes
• Attend building and area wide programs
• Maintain a high level of visibility amongst staff and residents by developing and maintaining office hours that meet the needs of student and administrative needs
• Provide programs and other proactive educational interventions to minimize behavioral issues
• Develop positive social traditions for students living in assigned area
• Provide educational programming and initiatives for students pertaining to the policies, procedures, and individual responsibilities of living in a community
• Develop weekend programmatic initiatives that align with the department and University’s strategic plan and departmental goals
• Clearly communicate and enforce departmental and university policies to staff and students

Function

Function Administrative

Describe the specific tasks and responsibilities related to the function.

• Distribute information to students and staff members in a timely manner
• Conduct monthly Health & Safety inspections
• Coordinate occupancy management, room change, roommate conflict, and roommate agreement reports as necessary
• Develop and maintain records as requested and required
• Assist in the implementation of fire drills
• Conduct assessments in accordance with ACUHO -I and university standards.
• Chair departmental committee(s) such as Training and Development; Recruitment and Selection; Advising and Assessment; Residential Education; Summer School; Conferences; Orientation
• Attend all department and divisional meetings
• Oversee and manage building budgets in assigned area
• Other duties as assigned.

Function

Function Student Crisis & Incident Management

Describe the specific tasks and responsibilities related to the function.

The Area Coordinator is responsible for the management and referral of minor and critical incidents that occur in their respective areas. Specific responsibilities include but not limited to:

• Provide leadership during crises in the residence hall and in the greater campus community
• Provide referrals for students and staff to appropriate offices and campus departments
• Respond to emergency situations in accordance with department and university policies and protocols
• Coordinate and consult with supervisor regarding high level conduct cases or ongoing situations of concern; serve as hearing officer for incidents in area as needed
• Ensure staff members are appropriately confronting and documenting behavioral issues and concerns
• Review all incident and police reports and keep an open line of communication pertaining to incidents in your area with your assigned direct supervisor
• Participate in a rotating weekly on-call system providing emergency assistance to staff and residents
• Utilize institutional and departmental resources regarding crisis and emergencies
• Assist campus partners such as University Police, Fire Department, Student Health and Wellness Center, etc. in situations of emergency
• Provide consistent follow up to students and staff that are involved in crisis situations.

Function

Function Departmental Programming:

Describe the specific tasks and responsibilities related to the function.

The Area Coordinator is responsible for coordinating the overall direction and evaluation of departmental programs designed to enhance the academic success and retention of residential students. Specific responsibilities include:

• Establishing, maintaining, and updating a programming model consistent with the goals of the department and University that will enhance student engagement
• Providing direction for evening and weekend programs consistent with the University Strategic Plan
• Developing academic initiatives, interventions, strategies, and learning outcomes for specific and diverse residential populations based on student need and developmental level
• Develop campaigns to educate students on departmental and university policies.
• Collaborate with departmental partners to ensure students’ programming needs are being met
• Establish systems and methods for collecting and analyzing data for residential program assessment

Posting Number

Posting Number EPA03543P

Open Date

Open Date 07/28/2026

Priority Applicant Consideration Date

Priority Applicant Consideration Date 08/31/2026

Close Date

Open Until Filled Yes

Date Position Available

Special Instructions to Applicants

Pre-Employment Requirements:

• You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
• Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
• Final candidates are subject to criminal background checks, and education/license verification prior to employment.
• North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Employee Benefits available to NCCU permanent employees include the following and more:

• Accrued Vacation and Sick Leave
• Community Service Leave
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 11-12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount and more.

Required Documents

• Resume/CV
• Unofficial Transcripts (official required from selected candidate)

Optional Documents

• Cover Letter
• DD-214 (Veterans Only)
• NGB23A or NGB22/DD256 (National Guard Only)
• Licenses and/or Certification required by Statute or Regulation

Supplemental Questions

Required fields are indicated with an asterisk (*).

• How did you learn about this job opening?
  • Direct E-mail
  • Referral
  • NCCU Careers Website
  • Other Website (please specify):