Guest Services Concierge - Skilled Nursing & Family Liaison

Miramar Post-Acute Care Solutions; Florida; On-site; USD 23,000 - 32,000; Full time

Job summary

Palmetto Care Center in Hialeah, FL seeks a compassionate Guest Services/Concierge to welcome residents and families, assist with navigation, and coordinate activities. You will play a key role in ensuring exceptional service and support during residents’ stay at our skilled nursing facility.

The role requires strong communication, organizational, and confidentiality skills, with the ability to work flexible hours including evenings and weekends in a family-focused environment.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.
• Strong organizational and problem-solving skills.
• Ability to maintain confidentiality and discretion.

Responsibilities

• Greet residents, families, and visitors warmly and assist with navigation around the facility.
• Coordinate and plan events, activities, and outings for residents as needed.
• Act as liaison between residents and families to meet needs and address concerns.
• Maintain accurate records of resident activities, preferences, and concerns.
• Assist with mail, phone, and package delivery and distribution.
• Perform administrative tasks, such as answering phones and taking messages.
• Keep common areas clean, tidy, and welcoming.
• Support the smooth operation of the facility with additional tasks as needed.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Problem-solving skills

Discretion / confidentiality

Education

High school diploma or equivalent

Job description

Palmetto Care Center in Hialeah, FL seeks a compassionate Guest Services/Concierge to welcome residents and families, assist with navigation, and coordinate activities. You will play a key role in ensuring exceptional service and support during residents’ stay at our skilled nursing facility.

The role requires strong communication, organizational, and confidentiality skills, with the ability to work flexible hours including evenings and weekends in a family-focused environment.