Guest Services/Concierge

Healthcare Centers of Florida; Lake Park (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Healthcare Centers of Florida in Lake Park, FL is seeking a compassionate Healthcare Concierge to join our team. You will ensure high-level patient experiences, assist residents and families, and collaborate with clinical teams to streamline care delivery.

Key responsibilities include coordinating with healthcare teams, maintaining accurate records, supporting admissions, conducting satisfaction surveys, and building strong relationships with insurers, physicians, and partners to improve

Responsibilities

• Provide exceptional customer service to residents, families, and visitors, ensuring their needs are met and exceeded
• Coordinate with healthcare teams to facilitate smooth transitions and care plans
• Maintain accurate and detailed records, reporting any changes or concerns to senior leadership
• Develop and maintain strong relationships with internal and external partners, including insurance companies, physicians, and families
• Participate in quality improvement initiatives to enhance resident satisfaction and outcomes
• Collaborate with the admissions team to ensure a seamless onboarding process for new residents
• Conduct regular satisfaction surveys and provide feedback to improve processes and services

Job description

Job Summary

We are seeking a compassionate and organized Healthcare Concierge to join our team in Lake Park, Florida. As a Healthcare Concierge, you will play a vital role in ensuring the highest level of customer satisfaction and seamless care delivery to our residents and their families. If you share our commitment to excellence and are passionate about delivering exceptional patient experiences, we encourage you to apply for this rewarding opportunity.

Responsibilities

• Provide exceptional customer service to residents, families, and visitors, ensuring their needs are met and exceeded
• Coordinate with healthcare teams to facilitate smooth transitions and care plans
• Maintain accurate and detailed records, reporting any changes or concerns to senior leadership
• Develop and maintain strong relationships with internal and external partners, including insurance companies, physicians, and families
• Participate in quality improvement initiatives to enhance resident satisfaction and outcomes
• Collaborate with the admissions team to ensure a seamless onboarding process for new residents
• Conduct regular satisfaction surveys and provide feedback to improve processes and services

Why Join Us

We pride ourselves on our commitment to excellence and our passion for delivering exceptional patient experiences. If you are looking for a rewarding career opportunity where you can make a meaningful difference, we invite you to join our team.

Candidates must be able to pass a Level 2 background screening via the Florida Clearinghouse.