Guest Services/Concierge

Miramar Post-Acute Care Solutions; Florida; On-site; USD 23,000 - 32,000; Full time

Job summary

Palmetto Care Center in Hialeah, FL seeks a compassionate Guest Services/Concierge to welcome residents and families, assist with navigation, and coordinate activities. You will play a key role in ensuring exceptional service and support during residents’ stay at our skilled nursing facility.

The role requires strong communication, organizational, and confidentiality skills, with the ability to work flexible hours including evenings and weekends in a family-focused environment.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.
• Strong organizational and problem-solving skills.
• Ability to maintain confidentiality and discretion.

Responsibilities

• Greet residents, families, and visitors warmly and assist with navigation around the facility.
• Coordinate and plan events, activities, and outings for residents as needed.
• Act as liaison between residents and families to meet needs and address concerns.
• Maintain accurate records of resident activities, preferences, and concerns.
• Assist with mail, phone, and package delivery and distribution.
• Perform administrative tasks, such as answering phones and taking messages.
• Keep common areas clean, tidy, and welcoming.
• Support the smooth operation of the facility with additional tasks as needed.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Problem-solving skills

Discretion / confidentiality

Education

High school diploma or equivalent

Job description

Guest Services/Concierge - Palmetto Care Center

Location:

Hialeah, FL

Job Type:

Full Time

Salary:

$20 HOURLY

About Us:

At Palmetto Care Center, located in Hialeah, FL, we are dedicated to helping our residents maximize their potential and live their lives to the fullest. Our mission, \"Setting Standards in Skilled Nursing Care.\", guides our commitment to excellence in everything we do. We understand that this may be a difficult time for all concerned and we are here to provide the support your loved one and your family needs during this period of transition.

Job Summary:

We are seeking a compassionate and organized Guest Services/Concierge to join our team at our Skilled Nursing Facility located in Hialeah, FL. As a Guest Services/Concierge, you will play a vital role in ensuring that our residents and their families receive exceptional service and support during their stay with us.

Responsibilities:

• Greet residents, families, and visitors in a warm and welcoming manner, providing assistance with navigation and orientation around the facility


• Coordinate and plan special events, activities, and outings for residents, as needed


• Act as a liaison between residents and families, ensuring that their needs are met and concerns are addressed


• Maintain accurate and up-to-date records of resident activities, preferences, and concerns


• Assist with mail, phone, and package delivery and distribution


• Perform various administrative tasks, such as answering phones, taking messages, and completing paperwork


• Maintain a clean and organized facility, ensuring that all common areas are tidy and welcoming


• Assist with other tasks as needed to support the smooth operation of the facility

Requirements:

• High school diploma or equivalent required


• Previous experience in a healthcare or hospitality setting preferred


• Excellent communication and interpersonal skills


• Ability to work flexible hours, including evenings and weekends


• Strong organizational and problem-solving skills


• Ability to maintain confidentiality and discretion

Note:

Candidates must be able to pass a Level 2 background screening via the Florida Clearinghouse.