Healthcare Concierge: Resident Experience Lead

Miramar Post-Acute Care Solutions; Lake Park (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Miramar Post-Acute Care Solutions in Lake Park, FL is seeking a compassionate Healthcare Concierge to support residents and families, coordinating care with clinical teams and ensuring smooth transitions.

The role emphasizes exceptional customer service, accurate record-keeping, and collaboration with admissions, insurance partners, and physicians to enhance satisfaction and outcomes. A Level 2 background screening via the Florida Clearinghouse is required.

Responsibilities

• Provide exceptional customer service to residents, families, and visitors, ensuring needs are met.
• Coordinate with healthcare teams to facilitate smooth transitions and care plans.
• Maintain accurate and detailed records, reporting changes or concerns to senior leadership.
• Develop and maintain strong relationships with internal and external partners, including insurance companies, physicians, and families.
• Participate in quality improvement initiatives to enhance resident satisfaction and outcomes.
• Collaborate with the admissions team to ensure a seamless onboarding process for new residents.
• Conduct regular satisfaction surveys and provide feedback to improve processes and services.

Job description

Miramar Post-Acute Care Solutions in Lake Park, FL is seeking a compassionate Healthcare Concierge to support residents and families, coordinating care with clinical teams and ensuring smooth transitions.

The role emphasizes exceptional customer service, accurate record-keeping, and collaboration with admissions, insurance partners, and physicians to enhance satisfaction and outcomes. A Level 2 background screening via the Florida Clearinghouse is required.