Guest Services Concierge - Senior Living Community

Commonwealth Senior Living; Haddam (CT); On-site; USD 37,000 - 46,000; Full time

Job summary

Commonwealth Senior Living is seeking a Full-time Front Desk Assistant for a Wednesday–Sunday schedule from 7:30am to 3:30pm. The role includes greeting guests, signing them in, directing visitors, and handling multi-line calls with message taking and transfers.

Responsibilities also include typing memos and reports, maintaining confidentiality, and providing information about community services and tours to prospective residents and families. No remote work; strong people skills are essential.

Qualifications

• High school education or equivalent required.
• Must be able to read, write, speak and understand the English language.
• Prior experience in working with public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to work without close supervision and to follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents and visitors.
• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
• Must be willing to perform non-professional duties.
• Must be level-headed in emergency situations and have an acute sense of responsibility.
• Must possess a spirit of cooperation and enthusiasm.
• Must attend all mandatory company meetings and specified training sessions.
• Must maintain confidentiality.

Responsibilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, takes messages (to include caller’s name, telephone number, time and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• If requested, sort mail and distribute appropriately to mailboxes, residents and departments.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform any other duties assigned by Business Office Manager or Executive Director.
• Other duties as assigned

Skills

Customer service

Communication

Telephone handling

English proficiency

Basic computer skills

Teamwork

Interpersonal skills

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Commonwealth Senior Living is seeking a Full-time Front Desk Assistant for a Wednesday–Sunday schedule from 7:30am to 3:30pm. The role includes greeting guests, signing them in, directing visitors, and handling multi-line calls with message taking and transfers.

Responsibilities also include typing memos and reports, maintaining confidentiality, and providing information about community services and tours to prospective residents and families. No remote work; strong people skills are essential.