Weekend Concierge: Warm Front Desk & Guest Relations

Commonwealth Senior Living; Bon Air (VA); On-site; USD 17,000 - 24,000; Part time

Job summary

Commonwealth Senior Living in Bon Air, VA seeks a friendly Concierge to greet guests, manage the front desk, and support residents and families. The role requires excellent communication, discretion, and a welcoming presence in a warm senior living community.

You will sign in visitors, answer calls on a multi-line telephone, take messages, and help coordinate information for staff and residents. Weekend shifts with occasional weekday availability are required, with pay at $15 per hour.

Qualifications

• High school education or equivalent required.
• Must be able to read, write, speak and understand the English language.
• Prior experience in working with public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to work without close supervision and to follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents and visitors.
• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
• Must be willing to perform non-professional duties.
• Must be level-headed in emergency situations and have an acute sense of responsibility.
• Must possess a spirit of cooperation and enthusiasm.
• Must attend all mandatory company meetings and specified training sessions.
• Must maintain confidentiality.

Responsibilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, takes messages (to include caller’s name, telephone number, time and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• If requested, sort mail and distribute appropriately to mailboxes, residents and departments.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform any other duties assigned by Business Office Manager or Executive Director.
• Other duties as assigned

Skills

Customer service

Telephone etiquette

Communication skills

Interpersonal skills

Multitasking

Education

High school education or equivalent

Tools

Telephone system

Job description

Commonwealth Senior Living in Bon Air, VA seeks a friendly Concierge to greet guests, manage the front desk, and support residents and families. The role requires excellent communication, discretion, and a welcoming presence in a warm senior living community.

You will sign in visitors, answer calls on a multi-line telephone, take messages, and help coordinate information for staff and residents. Weekend shifts with occasional weekday availability are required, with pay at $15 per hour.