Guest Services Concierge - Lake Tahoe Resort Experience

Homewood Mountain Resort; Homewood (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Full-Time or Part-Time

Seasonal

401k

Employee meals

Recognition programs

Work-Family culture

Job summary

Homewood Mountain & Lake Club in California is seeking a Guest Services Ambassador to support daily operations of the Guest Services department and deliver an exceptional guest experience.

You will be the primary contact for guests, greet them warmly, provide accurate information, assist with reservations and wayfinding, and promote resort products and services while maintaining high service standards.

Qualifications

• Excellent guest-service skills and professional demeanor.
• Experience in hospitality or ski resort preferred.
• Must be at least 18 years old.
• Ability to read/write/speak English; additional languages welcome.

Responsibilities

• Greet guests warmly and provide accurate resort information.
• Assist with guest flow, reservations, and wayfinding.
• Promote resort products and services to guests.
• Maintain knowledge of lift tickets, lessons, rentals, passes, and conditions.
• Resolve guest questions or issues promptly and professionally.
• Adhere to all policies, procedures, and safety rules.
• Support sales and marketing initiatives for the resort.
• Tidy and maintain the Guest Services office and operations.
• Participate in snow removal as required.
• Other duties as assigned.

Skills

Communication

Interpersonal skills

Attention to detail

Hospitality experience

18+

Job description

Homewood Mountain & Lake Club in California is seeking a Guest Services Ambassador to support daily operations of the Guest Services department and deliver an exceptional guest experience.

You will be the primary contact for guests, greet them warmly, provide accurate information, assist with reservations and wayfinding, and promote resort products and services while maintaining high service standards.