Guest Services Senior Lead, Lake Tahoe Resort

Skihomewood; California; Híbrido; USD 34.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employer-sponsored 401k

Employee meals

Professional development

Upward mobility opportunities

Work-Family culture

Descripción de la vacante

Discovery Land Company’s Homewood Mountain & Lake Club in Lake Tahoe, CA is seeking a Guest Services Senior Lead to guide daily operations, lead the Guest Services team, and ensure guests receive knowledgeable, efficient service. The role requires hospitality experience, supervisory skills, a calm demeanor during peak times, and strong communication.

Responsibilities include overseeing ticket windows, ski school sales, POS systems, and guest inquiries while maintaining product knowledge and

Formación

• 1 year of experience in hospitality, ski resorts, or related field.
• Previous supervisory, lead, or team leadership experience preferred.
• Strong attention to detail and accurate communication.

Responsabilidades

• Deliver exceptional guest service by answering questions and resolving concerns.
• Oversee daily operations across Guest Services Office, Ticket Windows, and Ski School Sales.
• Support the Services Manager with scheduling, coaching, and performance management.
• Troubleshoot ticketing and technology issues across POS and scanning interfaces.

Conocimientos

Hospitality experience

Supervisory experience

Attention to detail

Communication skills

Guest service orientation

Descripción del empleo

Discovery Land Company’s Homewood Mountain & Lake Club in Lake Tahoe, CA is seeking a Guest Services Senior Lead to guide daily operations, lead the Guest Services team, and ensure guests receive knowledgeable, efficient service. The role requires hospitality experience, supervisory skills, a calm demeanor during peak times, and strong communication.

Responsibilities include overseeing ticket windows, ski school sales, POS systems, and guest inquiries while maintaining product knowledge and