Guest Experience Ambassador — Lake Tahoe Resort

Discovery Land Company; California; Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Employer-sponsored 401k

Employee meals

Professional development

Upward mobility opportunities

Job summary

Discovery Land Company’s Homewood Mountain & Lake Club in Lake Tahoe, CA is seeking a Guest Services Ambassador to greet guests, provide resort information, and connect them with services.

You will manage guest flow, assist with reservations and wayfinding, and uphold service standards while working flexible schedules, including evenings, weekends, and holidays. Prior hospitality experience is preferred; must be 18+ and able to lift and stand for long periods.

Qualifications

• Strong communication and interpersonal skills for guest interactions.
• Responsive, friendly service with a guest-first attitude.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Greet guests warmly and provide accurate resort information.
• Assist with guest flow, reservations, and wayfinding.
• Educate guests on products and services and upsell where appropriate.
• Maintain knowledge of lift tickets, lessons, rentals, passes, and conditions.
• Resolve guest questions and issues professionally and promptly.

Skills

Excellent communication

Customer service

Teamwork

English proficiency

Job description

Discovery Land Company’s Homewood Mountain & Lake Club in Lake Tahoe, CA is seeking a Guest Services Ambassador to greet guests, provide resort information, and connect them with services.

You will manage guest flow, assist with reservations and wayfinding, and uphold service standards while working flexible schedules, including evenings, weekends, and holidays. Prior hospitality experience is preferred; must be 18+ and able to lift and stand for long periods.