Guest Experience Lead — Tahoe Resort

Homewood Mountain Resort; Homewood (CA); Sur place; USD 34 000 - 39 000; Plein temps

Avantages offerts par ce poste

Employer-sponsored 401k

Employee meals

Professional development

Work-Family Culture

Résumé du poste

Homewood Mountain & Lake Club in Homewood, CA, seeks a Guest Services Senior Lead to guide daily operations across the Guest Services Office, Ticket Windows, Ski School Sales, Call Center and on-mountain ticket scanning, ensuring guests receive knowledgeable and friendly service.

You will supervise staff, assist with scheduling and training, troubleshoot POS and ticketing systems, maintain proficiency with RTP and resort products, and stay current on policies and offerings.

Qualifications

• 1 year of hospitality, ski resort, or related field experience required.
• Previous supervisory, lead, or team leadership experience preferred.
• Strong attention to detail and ability to communicate information accurately.
• Must be at least 18 years old.

Responsabilités

• Deliver exceptional, personalized guest service by answering questions, identifying guest needs, recommending appropriate resort products, and resolving concerns in a timely and professional manner.
• Handle guest inquiries and complaints related to resort access, mountain conditions, ski and snowboard school, rentals, billing, tickets, season passes, and other products and services.
• Oversee daily operations across the Guest Services Office, Ticket Windows, Ski School Sales, Call Center, online ticket sales support, and on-mountain ticket scanning operations.
• Support the Services Manager with daily leadership responsibilities, including scheduling, training, coaching, motivating, evaluating, and addressing performance or conduct concerns.
• Provide support to the Guest Services team in troubleshooting and resolving ticketing and technology issues, from POS systems through on-mountain interfaces.

Connaissances

Hospitality experience

Leadership experience

Attention to detail

18+ years old

Description du poste

Homewood Mountain & Lake Club in Homewood, CA, seeks a Guest Services Senior Lead to guide daily operations across the Guest Services Office, Ticket Windows, Ski School Sales, Call Center and on-mountain ticket scanning, ensuring guests receive knowledgeable and friendly service.

You will supervise staff, assist with scheduling and training, troubleshoot POS and ticketing systems, maintain proficiency with RTP and resort products, and stay current on policies and offerings.