Guest Services Concierge – Hotel & RV Park Front Desk

Spirit Mountain Gaming Inc; Oregon; On-site; USD 32,000 - 42,000; Full time

Job summary

Spirit Mountain Casino in Grand Ronde, Oregon, is seeking a Front Desk Associate to greet guests, register rooms and RV park spaces, and provide attentive service in a fast-paced hotel environment.

Responsibilities include maintaining guest accounts, posting charges, handling payments, confirming reservations, delivering messages, and coordinating restaurant, transportation, and entertainment bookings while upholding Spirit Mountain’s standards and confidentiality.

Qualifications

• High School Diploma or equivalent with 1 year guest service, data entry and cash handling experience.
• Math assessment required for candidates.
• High-security gaming license issued by Grand Ronde Gaming Commission.

Responsibilities

• Greet and register guests; assign rooms and park spaces; issue keys and escort instructions.
• Maintain records of room availability and guest accounts; post charges and collect payments.
• Book and confirm reservations; deliver mail and messages for guests.
• Respond to inquiries about Hotel and RV Park services and registrations.
• Coordinate restaurant, transportation, and entertainment bookings; arrange room tours.

Skills

Guest service

Cash handling

Data entry

Communication

Teamwork

Education

High School Diploma

Tools

Two-way radio

Office software

Job description

Spirit Mountain Casino in Grand Ronde, Oregon, is seeking a Front Desk Associate to greet guests, register rooms and RV park spaces, and provide attentive service in a fast-paced hotel environment.

Responsibilities include maintaining guest accounts, posting charges, handling payments, confirming reservations, delivering messages, and coordinating restaurant, transportation, and entertainment bookings while upholding Spirit Mountain’s standards and confidentiality.