Hotel Front Desk Clerk

Spirit Mountain Gaming Inc; Oregon; On-site; USD 32,000 - 42,000; Full time

Job summary

Spirit Mountain Casino in Grand Ronde, Oregon, is seeking a Front Desk Associate to greet guests, register rooms and RV park spaces, and provide attentive service in a fast-paced hotel environment.

Responsibilities include maintaining guest accounts, posting charges, handling payments, confirming reservations, delivering messages, and coordinating restaurant, transportation, and entertainment bookings while upholding Spirit Mountain’s standards and confidentiality.

Qualifications

• High School Diploma or equivalent with 1 year guest service, data entry and cash handling experience.
• Math assessment required for candidates.
• High-security gaming license issued by Grand Ronde Gaming Commission.

Responsibilities

• Greet and register guests; assign rooms and park spaces; issue keys and escort instructions.
• Maintain records of room availability and guest accounts; post charges and collect payments.
• Book and confirm reservations; deliver mail and messages for guests.
• Respond to inquiries about Hotel and RV Park services and registrations.
• Coordinate restaurant, transportation, and entertainment bookings; arrange room tours.

Skills

Guest service

Cash handling

Data entry

Communication

Teamwork

Education

High School Diploma

Tools

Two-way radio

Office software

Job description

Spirit Mountain Casino
27100 Salmon River Hwy
Grand Ronde, OR 97347, USA

Description

TITLE:

LAST UPDATED:

December 20, 2023

DIVISION

Guest Services

DEPARTMENT:

Hotel

REPORTS TO:

Front Desk Lead

FLSA STATUS:

Non-Exempt

COMP LEVEL:

4

________________________________________________________________

Summary: Checks guests in and out of rooms and RV Park; provides guest service as required.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions:

• Greets, registers, and assigns rooms and park spaces to guests; issues room keys and escort instructions to Bellstaff.
• Maintains records of room availability and guests’ accounts; posts charges such as room, food, liquor, or telephone to the ledger; computes bills, collects payment, and makes changes for guests.
• Books and confirms reservations.
• Delivers mail and messages for guests.
• Responds to inquiries pertaining to Hotel and RV Park services, registration of guests, and other service-related questions.
• Schedules restaurant, transportation, and entertainment reservations; arrange for room tours upon request.
• Maintains confidentiality of all guest and departmental matters.

Spirit Mountain Standards:

• Delivers Spirit Mountain’s Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise, and Business Vision.
• Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
• Follows all Corporate and departmental safety policies and procedures.

Required Knowledge of:

• Principles and practices of hotel reservations, room assignments, and charges.
• Current trends in the hospitality industry.
• Methods and techniques of guest service in a high-volume environment.
• Computer hardware and software applications.

Required Skill in:

• Monitoring and providing guest service.
• Operating computer hardware and software applications, specifically typing and data entry.
• Communicating both orally and in writing.
• Establishing and maintaining effective working relationships with others.
• Cash handling in a high-volume guest environment where consecutive transactions occur involving cash and/or debit/credit cards.
• Maintaining transaction and guest paperwork.

Education, Experience, Licenses, Registrations, and Certifications:

• High School Diploma or equivalent, and one (1) year of guest service, computerized account data entry, and cash handling work experience, or equivalent combination of education, training, and experience.
• Candidates being considered for this position will be required to complete a math assessment.
• High-security gaming license issued by the Grand Ronde Gaming Commission.
• Must be at least 18 years of age.
• Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of or receive, certain health vaccinations.

Environmental Factors and Conditions/Physical Requirements:

• Work is performed in an office and hotel environment.
• Work is subject to frequent standing, occasional sitting, walking, bending, reaching, kneeling, and lifting up to 10 pounds.
• Work is subject to frequent use of hands to finger, handle, feel, and reach with hands and arms.

Equipment and Tools Utilized:

• Equipment utilized includes personal computer, standard office equipment, multi-line telephone, audio/video equipment, and two-way radio.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.