Guest Services Concierge — Front Desk (Vegas)

Virgin Hotels Las Vegas; Las Vegas, Northern (NV, KY); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Virgin Hotels Las Vegas is seeking a friendly front desk associate to welcome guests and provide exceptional service. You will learn policies, assist with check-in/check-out, process folios, and resolve guest inquiries with accuracy and courtesy.

Expect to stay informed on hotel features, promotions, loyalty programs and operate front desk systems efficiently while maintaining a neat, secure workspace and a positive guest experience.

Qualifications

• Must be able to communicate clearly in English (verbal and written).
• Strong math and data-entry skills for folio processing and cash handling.
• Proficient computer skills and familiarity with hotel front desk systems.

Responsibilities

• Greet and assist guests at the front desk in a courteous and professional manner.
• Assist with check-in and check-out processes according to guest preferences.
• Process guest folios and settle accounts following hotel accounting procedures.

Skills

English proficiency

Mathematical calculations

Computer literacy

Education

High school diploma or equivalent

Tools

LMS

Luxe Pricing

HotSOS

Salto

Job description

Virgin Hotels Las Vegas is seeking a friendly front desk associate to welcome guests and provide exceptional service. You will learn policies, assist with check-in/check-out, process folios, and resolve guest inquiries with accuracy and courtesy.

Expect to stay informed on hotel features, promotions, loyalty programs and operate front desk systems efficiently while maintaining a neat, secure workspace and a positive guest experience.