Guest Experience Concierge & Valet

virginlvcareers; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Virgin Hotels Las Vegas is seeking a Guest Service Ambassador to be the first face guests see. You will greet arriving guests, assist with check-in with the Front Desk team, and help manage luggage and vehicles to ensure a smooth arrival.

You should be a team player with excellent customer relations, communication, and problem-solving skills, able to think on your feet and deliver outstanding service in a fast-paced environment.

Qualifications

• Excellent customer relations and communication skills.
• Ability to work well in a team and collaborate across departments.
• Strong problem-solving and people-facing abilities.
• Able to adapt quickly and think on your feet.

Responsibilities

• Greet arriving and departing guests with warmth.
• Park guest vehicles safely in designated areas.
• Retrieve customer vehicles and assist with drive/park tasks.
• Assist with luggage delivery and check-in process as needed.

Skills

Customer service

Team player

Communication

Problem solving

Job description

Virgin Hotels Las Vegas is seeking a Guest Service Ambassador to be the first face guests see. You will greet arriving guests, assist with check-in with the Front Desk team, and help manage luggage and vehicles to ensure a smooth arrival.

You should be a team player with excellent customer relations, communication, and problem-solving skills, able to think on your feet and deliver outstanding service in a fast-paced environment.