Guest Experience Concierge & Valet

Virgin Hotels Las Vegas; Las Vegas, Northern (NV, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Virgin Hotels Las Vegas seeks a friendly, proactive Guest Service Ambassador to be the first face guests meet at check-in, coordinating with the Front Desk and assisting with luggage and vehicle handling to ensure safe delivery to rooms.

Role emphasizes teamwork, excellent communication, and a can-do attitude in a fast-paced environment, with focus on delivering an exceptional guest experience.

Qualifications

• Must have excellent teamwork and relationship-building across departments.
• Ability to resolve conflicts swiftly and efficiently.
• Creativity and initiative are essential for problem solving.

Responsibilities

• Greets arriving and departing guests
• Parks guest vehicles in specified areas in an efficient and safe manner
• Retrieves customer vehicles from specified areas in an efficient and safe manner
• Performs drive and park assignments as per department policies and procedures

Skills

Team player

Conflict resolution

Creativity

Problem solving

Customer relations

Communication

Organization

Multi-tasking

Motivation

Job description

Virgin Hotels Las Vegas seeks a friendly, proactive Guest Service Ambassador to be the first face guests meet at check-in, coordinating with the Front Desk and assisting with luggage and vehicle handling to ensure safe delivery to rooms.

Role emphasizes teamwork, excellent communication, and a can-do attitude in a fast-paced environment, with focus on delivering an exceptional guest experience.