Premier Guest Experience Agent

FAIRMONT; San Francisco (CA); On-site; USD 47,000 - 52,000; Full time

Job summary

FAIRMONT San Francisco is seeking a Front Office Guest Services Associate to deliver professional, friendly service to guests and manage inquiries with poise.

Reporting to Front Office Manager, you will handle calls, messages, coordinate with Housekeeping and Engineering, and maintain the Royal Service software. Must have eligibility to work in the United States; hourly wage is $35.64 USD gross.

Qualifications

• Previous customer-related experience is asset.
• Outstanding guest services skills and verbal communication.
• Proficient in Windows applications.

Responsibilities

• Offer professional, friendly, engaging service to guests.
• Process calls, texts, or emails and redirect or assist callers.
• Take ownership of guest requests and follow up per hotel standards.
• Know departments, especially Housekeeping, Front Office and Engineering.
• Maintain and monitor the Royal Service software system.
• Liaise with Guests for information about all hotel aspects.
• Handle faxes, voice messages, and written messages for Guests.
• Know the hotel's emergency procedures and safety policies.
• Follow department policies, procedures and service standards.
• Other duties as assigned.

Skills

Guest services

Communication skills

Interpersonal skills

Team work

Calm under pressure

Problem solving

Tools

Microsoft Windows

Job description

FAIRMONT San Francisco is seeking a Front Office Guest Services Associate to deliver professional, friendly service to guests and manage inquiries with poise.

Reporting to Front Office Manager, you will handle calls, messages, coordinate with Housekeeping and Engineering, and maintain the Royal Service software. Must have eligibility to work in the United States; hourly wage is $35.64 USD gross.