Guest Services Concierge — Front Desk Excellence

ARK; Pensacola (FL); Sur place; USD 19 000 - 22 000; Plein temps

Résumé du poste

ARK in Pensacola, FL is seeking a friendly front desk agent to join our guest services team. You will greet guests, manage bookings, answer inquiries, and support a positive guest experience.

The role requires excellent communication, multitasking, and a passion for service. Responsibilities include check-in/out, handling calls, keeping records accurate, and coordinating with housekeeping.

This on-site position offers hourly pay between $14 and $16 and opportunities to grow in hospitality.

Qualifications

• High school diploma or equivalent required.
• Experience in hotel industry or related role preferred.
• Strong customer service and communication skills required.

Responsabilités

• Greet, check-in, and check-out guests; issue keys and record room assignments.
• Monitor and respond to hotel emails promptly and professionally.
• Walk the property to ensure cleanliness, safety, and a peaceful environment.
• Restock and maintain a clean, organized marketplace.
• Assist with light room inspections and room turns during high occupancy.
• Support housekeeping with room turns and guest readiness.
• Handle bookings in-person, online, and via phone; answer guest questions.
• Record accurate guest information and maintain bookkeeping duties.
• Address guest complaints and resolve issues promptly.
• Work with housekeeping to ensure rooms are ready for new guests.

Connaissances

Customer service

Communication

Multitasking

Reservation systems

Microsoft Office

Formation

High school diploma or equivalent

Outils

Reservation management systems

Description du poste

ARK in Pensacola, FL is seeking a friendly front desk agent to join our guest services team. You will greet guests, manage bookings, answer inquiries, and support a positive guest experience.

The role requires excellent communication, multitasking, and a passion for service. Responsibilities include check-in/out, handling calls, keeping records accurate, and coordinating with housekeeping.

This on-site position offers hourly pay between $14 and $16 and opportunities to grow in hospitality.