Guest Services Concierge – Front Desk Champion

Highgate; Manchester (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

Highgate Hotels is seeking a Front Desk Agent at Courtyard Manchester in Manchester, NH. You will greet guests, handle check-in/check-out, and provide information on local dining and attractions.

The role requires a high level of guest service, multitasking, and familiarity with hotel operations. 1+ year of front desk or customer service is preferred; Highgate emphasizes professionalism and teamwork.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field helpful.
• Experience in hotel or related field preferred.
• Must be able to communicate effectively with guests and staff.
• Must be able to multitask and handle multiple priorities.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, and entertainment.
• Follow all cash handling and credit policies.
• Be familiar with rates, packages and promotions listed in the Red Book.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Use the Front Desk computer system and maintain shift paperwork.

Skills

Customer Service

Communication Skills

Multitasking

Phone Etiquette

Teamwork

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Computer experience

Job description

Highgate Hotels is seeking a Front Desk Agent at Courtyard Manchester in Manchester, NH. You will greet guests, handle check-in/check-out, and provide information on local dining and attractions.

The role requires a high level of guest service, multitasking, and familiarity with hotel operations. 1+ year of front desk or customer service is preferred; Highgate emphasizes professionalism and teamwork.