Guest Experience Specialist - Front Desk

Highgate; Manchester (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

Highgate Hotels is seeking a Front Office Agent for Courtyard Manchester in Manchester, NH. You will greet guests, check in and check out, and assist with inquiries while maximizing occupancy and guest satisfaction.

The role requires friendly, efficient service, basic computer skills, and knowledge of hotel procedures. Experience in hospitality and excellent communication are preferred; reliability and a professional appearance are essential.

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer services experience preferred.
• Must be able to effectively communicate with guests and employees.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Be familiar with hospitality terminology and procedures.
• Balance and prepare shift paperwork per hotel standards.
• Maintain a clean and organized front desk area.

Skills

Customer service

Communication skills

Multitasking

Attendance reliability

Computer experience

Education

High School diploma

Tools

PMS software

Job description

Highgate Hotels is seeking a Front Office Agent for Courtyard Manchester in Manchester, NH. You will greet guests, check in and check out, and assist with inquiries while maximizing occupancy and guest satisfaction.

The role requires friendly, efficient service, basic computer skills, and knowledge of hotel procedures. Experience in hospitality and excellent communication are preferred; reliability and a professional appearance are essential.