Front Desk - Staybridge Suites, Wichita

Lexima; Wichita (KS); On-site; USD 28,000 - 36,000; Full time

Job summary

Lexima, located in Wichita, Kansas, seeks a Guest Representative to provide attentive, courteous service to guests from pre-arrival through their stay. The role handles reservations and inquiries during shifts, while maintaining brand standards and maximizing occupancy and suite revenue.

The position may be full-time or part-time and requires flexibility for weekends and holidays. Strong English communication, cash handling and hospitality skills are essential to succeed in a fast-paced front

Qualifications

• High school diploma or equivalent required.
• Degree in Hotel Management or Hospitality Management preferred.
• Previous hospitality experience preferred.
• Knowledge of accounting principles.
• Experience handling cash, accounting procedures and general administrative tasks.
• Ability to assimilate complex information from disparate sources and adapt to needs.
• Effective oral and written communication skills.
• Valid driver’s license required.
• Must be fluent in English.

Responsibilities

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Respond to guest requests, problems, complaints and/or accidents with follow-up to ensure satisfaction.
• Answer guest inquiries about hotel services, amenities and local area.
• Ensure delivery of packages, mail and messages to guests.
• Follow Lexima/Brand credit policies and stay aware of rates, packages and promotions.
• Obtain necessary information for reservations and follow rate quoting guidelines.
• Operate front desk computer system and related software.
• Contribute to guest satisfaction surveys and maintain front desk organization.
• Follow up on wait list reservations and manage suite inventory.
• Comply with Lexima/Brand policies and procedures.

Skills

Customer service

Communication

Cash handling

Problem solving

English fluency

Education

High school diploma or equivalent

Hotel Management degree preferred

Job description

Position Summary

The Guest Representative is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The individual is also responsible for all reservation and inquiry calls during their shift. They are expected to actively develop superior service skills in working with clients, guests, and co-workers.

Position Type and Expected Hours of Work

This position could be either full-time or part-time. All full-time positions are benefit eligible. This position must be flexible to work variable days of the week to include weekends and holidays based on business needs.

Essential Job Functions

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).
• Ensure delivery of packages, mail and messages as needed to guests.
• Follow all Lexima/Brand credit policies.
• Be aware of all rates, packages, and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
• Fully understand and be able to operate all relevant aspects of the front desk computer system.
• Focus on his/her role in contributing to guest satisfaction surveys.
• Demonstrate appropriate phone skills.
• Use Lexima/brand selling guidelines as part of the inquiry call process.
• Consistently perform above average in the mystery call process.
• Follow up on all wait list reservations.
• Manage suite inventory.
• Complete shift responsibility checklist.
• Keep front office area clean and organized.
• Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations
• Participate in all-employee meetings, events and other functions required by management.
• Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology.
• Develop full understanding of hotel amenities and services.
• Understand emergency procedures and be prepared to help when necessary.
• Operate radios efficiently and professionally in communicating with the hotel staff.
• Ensure correct and accurate cash handling while at the front desk.
• Use proper radio etiquette when communicating with other employees.
• Perform any other duties as requested by management.

Work Environment

This position will be located at a hotel and primarily work behind a desk and in public spaces.

Physical Requirements

• Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear. Up to 8 hours.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to stand during the entire 8-hour shift.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

Travel

No travel is expected for this position. Travel for annual training and conferences may be required.

Required Education and Experience

• High school diploma or equivalent required.
• A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
• Previous hospitality experience preferred.
• Knowledge of accounting principles.
• Experience handling cash, accounting procedures and general administrative tasks.
• Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
• Effective oral and written communication skills.
• Must have a valid driver’s license.
• Must be fluent in English.

E-Verify

Lexima participates in E-Verify for every employee.

EEO Statement

Lexima is proud to be an equal opportunity employer and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.