Guest Services & Reservations Specialist

Lexima; Wichita (KS); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within a

Professional development opportunities

Positive and supportive work

environment

Job summary

Lexima in Wichita, KS is seeking a friendly Guest Service Representative to join our hotel team. You will manage reservations, check guests in and out, and assist with guest requests to ensure a smooth stay.

Ideal candidates have strong communication skills, the ability to multitask in a fast-paced environment, and experience with reservation management systems and MS Office. Evening, weekend, and holiday availability is helpful.

Qualifications

• Strong customer service experience or background in front desk roles.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with computer systems and reservation software.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests such as tours or restaurant reservations.
• Assist with payments and issuing keys during check-in/check-out.
• Answer phone calls and respond to online inquiries promptly.
• Assist with organizing events and meetings.

Skills

Customer Service

Communication

Multitasking

Reservation Systems

MS Office

Tools

Reservation Management Software

Job description

Lexima in Wichita, KS is seeking a friendly Guest Service Representative to join our hotel team. You will manage reservations, check guests in and out, and assist with guest requests to ensure a smooth stay.

Ideal candidates have strong communication skills, the ability to multitask in a fast-paced environment, and experience with reservation management systems and MS Office. Evening, weekend, and holiday availability is helpful.