Guest Services Concierge - Front Desk

Azul Hospitality Group; Napa (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

The Knoll Hotel Napa Valley in Napa, CA is hiring for a Front Desk/Guest Services Associate. Welcome guests, manage check-in/out, handle cash, and coordinate with departments to ensure a seamless stay.

Responsibilities include upselling services, maintaining lobby presentation, and providing accurate information about local attractions and hotel policies. Prior hospitality experience is preferred, with flexible full-time/part-time shifts.

Qualifications

• High school diploma or equivalent education required.
• Experience in the hospitality industry preferred.
• Experience in a front desk or customer service role preferred.
• Strong communication and guest-service orientation.

Responsibilities

• Greet and welcome guests upon arrival.
• Process registration and checkout at the front desk.
• Accept payment, balance cash drawer, and maintain a house bank.
• Upsell services and inform guests about hotel amenities.
• Answer calls and route inquiries to appropriate departments.
• Maintain lobby cleanliness and assist with reservations.
• Log guest requests and coordinate with other departments.

Skills

Guest service

Cash handling

Communication

Multitasking

Education

High school diploma or equivalent

Tools

PMS

PBX

POS

MS Office

Job description

The Knoll Hotel Napa Valley in Napa, CA is hiring for a Front Desk/Guest Services Associate. Welcome guests, manage check-in/out, handle cash, and coordinate with departments to ensure a seamless stay.

Responsibilities include upselling services, maintaining lobby presentation, and providing accurate information about local attractions and hotel policies. Prior hospitality experience is preferred, with flexible full-time/part-time shifts.