Spa Concierge: Guest Experience & Front Desk

Themeritageresort; Napa (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Themeritageresort is seeking an organized and attentive Spa Coordinator in Napa, California. The role involves managing guest services, heavily focusing on customer engagement and service promotion, and maintaining a clean and orderly environment.

The ideal candidate will contribute to guest satisfaction, coordinate various spa appointments, and address any guest inquiries or complaints. A passion for excellent service in luxury hospitality is essential.

Qualifications

• No formal education required.
• Six months of prior sales or guest relations experience desired.
• Excellent communication skills to serve guests from diverse backgrounds.

Responsibilities

• Coordinates guest movement and schedules services at the Spa.
• Receives and responds to inquiries regarding spa services.
• Assists management with daily administrative activities.

Skills

Customer service

Communication skills

Basic math skills

Problem-solving ability

Job description

Themeritageresort is seeking an organized and attentive Spa Coordinator in Napa, California. The role involves managing guest services, heavily focusing on customer engagement and service promotion, and maintaining a clean and orderly environment.

The ideal candidate will contribute to guest satisfaction, coordinate various spa appointments, and address any guest inquiries or complaints. A passion for excellent service in luxury hospitality is essential.