Night Auditor - Luxury Resort Front Desk

Hyatt Taleo; Napa (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical/dental/vision insurance

Colleague hotel rates

Wellness/education reimbursement

Luxury Forbes setting

Job summary

Alila Napa Valley in Napa, CA is seeking a Night Auditor to join our Forbes-rated luxury resort Front Office team. This role supports the daily operations from check-in to check-out and handles night audit duties to ensure accurate billing and guest satisfaction.

The ideal candidate has at least one year of front desk or guest services experience in luxury hospitality, excellent communication, and a professional, can-do attitude.

Qualifications

• One year previous experience in front desk or guest services in luxury hospitality preferred
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Positive, professional attitude and commitment to exceptional service
• Willingness to learn and grow within a luxury hospitality setting

Responsibilities

• Welcome guests and assist with check-in/check-out procedures
• Respond to guest inquiries and requests in person and over the phone with professionalism and care
• Share accurate information about resort amenities, services, and local attractions
• Maintain a clean, organized, and inviting front desk area
• Complete night audit duties
• Assist with Valet as needed
• Collaborate with other departments to ensure timely guest service
• Support front office procedures including billing and administrative tasks
• Provide concierge-level assistance when needed
• Overnight scheduling, including weekends and holidays

Skills

Front desk experience

Communication skills

Multitasking

Professional attitude

Willingness to learn

Job description

Alila Napa Valley in Napa, CA is seeking a Night Auditor to join our Forbes-rated luxury resort Front Office team. This role supports the daily operations from check-in to check-out and handles night audit duties to ensure accurate billing and guest satisfaction.

The ideal candidate has at least one year of front desk or guest services experience in luxury hospitality, excellent communication, and a professional, can-do attitude.