Guest Services Concierge | Daily Pay & Benefits

Joella Pure Cosmetics; City of Rochester (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free Telemedicine

Mental Health Care

Health Insurance

Life Insurance

401k Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Discounts

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative in Rochester to greet guests, manage the front desk, and uphold our service culture. The role emphasizes hospitality, respect, and authentic guest care, with a focus on a welcoming experience for all stakeholders.

You will be part of an inclusive, employee-focused workplace that supports development and career growth. We offer a flexible work environment with a robust benefits package and opportunities to grow within the

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly.
• Responsible for issued bank, count bank at beginning and end of shift; report cash over/shorts.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Follow procedures when handling guest PII data.
• Attend promptly to guest needs and inquiries.
• Perform various other duties as assigned to meet business objectives.

Skills

Front desk experience

Communication skills

Customer service mindset

Cash handling

Education

High School Diploma

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative in Rochester to greet guests, manage the front desk, and uphold our service culture. The role emphasizes hospitality, respect, and authentic guest care, with a focus on a welcoming experience for all stakeholders.

You will be part of an inclusive, employee-focused workplace that supports development and career growth. We offer a flexible work environment with a robust benefits package and opportunities to grow within the