Guest Service Pro – Front Desk & VIP Welcomer | Daily Pay

Schulte Hospitality Group; City of Rochester (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Daily pay

Telemedicine and mental health care

Health insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts

Job summary

Schulte Hospitality Group is seeking a Guest Service Representative to join our team at our Rochester area property. You will greet guests, assist with check-in/check-out, answer phones, manage cash, and help maintain a welcoming lobby environment.

The role requires at least one year in front desk operations, strong communication, and solid time management. We offer competitive benefits and a supportive team culture under SHG.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greet guests upon arrival and provide personal recognition.
• Answer phone within three rings and assist or transfer.
• Assist with lobby activation and front desk organization.
• Handle issued bank, cash drops, and report cash variances to management.
• Follow check-in/out procedures and verify IDs and payment.

Skills

Front desk operations

Effective communication

Time management

Customer service

Education

High School diploma

Job description

Schulte Hospitality Group is seeking a Guest Service Representative to join our team at our Rochester area property. You will greet guests, assist with check-in/check-out, answer phones, manage cash, and help maintain a welcoming lobby environment.

The role requires at least one year in front desk operations, strong communication, and solid time management. We offer competitive benefits and a supportive team culture under SHG.