Guest Experience Specialist | Daily Pay & Benefits

Schulte Hospitality Group; Florida; On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

Equal Opportunity Employer

Job summary

Schulte Hospitality Group in Florida is seeking a dynamic Guest Service Representative to join our team. SHG emphasizes hospitality, authenticity, and a service culture across 200+ locations.

The role requires at least one year in front desk operations and strong guest service skills. Competitive benefits, daily pay options, PTO, and career growth opportunities are highlighted in the posting.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests upon arrival with personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Basic computer skills

Verbal and written communication

Time management

Guest service excellence

Education

High School diploma

Job description

Schulte Hospitality Group in Florida is seeking a dynamic Guest Service Representative to join our team. SHG emphasizes hospitality, authenticity, and a service culture across 200+ locations.

The role requires at least one year in front desk operations and strong guest service skills. Competitive benefits, daily pay options, PTO, and career growth opportunities are highlighted in the posting.