Guest Services Concierge: Crafting Unforgettable Stays

Oaklawn Jockey Club; Hot Springs (AR); On-site; USD 30,000 - 38,000; Full time

Job summary

Oaklawn Jockey Club seeks a friendly concierge to be the first point of contact for guests at the Hotel/Casino. You will assist with reservations, spa bookings, nightlife suggestions and transportation arrangements, always presenting a professional image.

Requirements include a high school diploma or GED, at least 1 year of guest service experience, and the ability to multitask while resolving guest needs with diplomacy and discretion.

Qualifications

• High School Diploma or GED required.
• One year of guest service experience required.
• Concierge experience preferred.
• Ability to handle multiple tasks and guests concurrently.
• Must interact with guests, staff and colleagues in a diplomatic manner.
• Must complete pre-employment checks as applicable.

Responsibilities

• Provide impeccable guest service at the hotel/casino.
• Make restaurant reservations and travel arrangements for guests.
• Suggest dining, nightlife and spa options to guests.
• Coordinate events or special projects for guests and teams.
• Assist guests with transportation, directions, and tours.
• Follow Oaklawn policies and maintain confidentiality.

Skills

Guest service

Concierge experience

Multitasking

Communication

Problem solving

Confidentiality

Education

High School Diploma or GED

Job description

Oaklawn Jockey Club seeks a friendly concierge to be the first point of contact for guests at the Hotel/Casino. You will assist with reservations, spa bookings, nightlife suggestions and transportation arrangements, always presenting a professional image.

Requirements include a high school diploma or GED, at least 1 year of guest service experience, and the ability to multitask while resolving guest needs with diplomacy and discretion.