Concierge - Travel, Dining & Guest Services

Oaklawn; Hot Springs (AR); On-site; USD 32,000 - 48,000; Full time

Job summary

Oaklawn is seeking a Concierge to warmly greet guests, assist with reservations, spa bookings, nightlife recommendations, transportation, and tours at our Hotel/Casino in Hot Springs. The role emphasizes professional service, confidentiality, and helpful information on local attractions.

Ideal candidates bring at least 1 year of guest service experience and a friendly, diplomatic approach. Equal opportunity employer; pre-employment drug screen and background check are required.

Qualifications

• High School Diploma or GED is required.
• One-year guest service experience is required.
• Concierge experience preferred.
• Must be able to handle several projects and tasks at the same time.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Responsibilities

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests.
• Ensures customer needs are met: provide directions; suggestions for restaurants.
• Coordinates special events or special projects.
• Assists guests in making travel arrangements to and from airports or other local destinations.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

Skills

Guest service

Diplomacy

Education

High School Diploma or GED

Job description

Oaklawn is seeking a Concierge to warmly greet guests, assist with reservations, spa bookings, nightlife recommendations, transportation, and tours at our Hotel/Casino in Hot Springs. The role emphasizes professional service, confidentiality, and helpful information on local attractions.

Ideal candidates bring at least 1 year of guest service experience and a friendly, diplomatic approach. Equal opportunity employer; pre-employment drug screen and background check are required.