Guest Services Concierge — Club Front Desk

Shea Properties; Virginia (MN); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Medical, dental, and life insurance

PTO 120 hours/year

7 paid holidays

401(k) after 30 days

Job summary

Bluestar Resort & Golf in Northern Virginia seeks a friendly Concierge to welcome members and guests at the front desk, coordinate services, and support club operations. You will respond to requests, provide information about the Club and local events, and help create a welcoming atmosphere.

The role requires strong customer service, flexible scheduling including evenings and weekends, and the ability to work under pressure.

Qualifications

• High School diploma or equivalent preferred.
• One to three years’ relative customer service experience.
• Experience in a Homeowner Association environment preferred.
• Computer literate with proficiency in Microsoft Office.
• Club Management System software preferred.

Responsibilities

• Greet and welcome members and guests in an energetic and friendly fashion, according to Trilogy protocol, via phone or onsite.
• Screen members and guests for applicable building access, according to community regulations.
• Provide guests and members with information, including a variety of quality choices and arrangements regarding the Club, recreation, or other activities; must have extensive knowledge of the Club and local area events.
• Maintain daily standard operating procedures for the opening.
• Assist Member Services Manager with administrative support, such as mail delivery, email and phone calls, spreadsheet creation and data entry, updates to website, creation of promotional flyers, etc.
• Provide resident services, business center support (copying, mailing, and Fax), event registration and fee collection, access to lost and found, etc.
• Maintain the organization and function of all front office equipment and the lobby; assure proper inventory of general office supplies.
• Work with maintenance staff to provide a clean environment for members and guests.
• Assist the Lifestyle & Activities department by maintaining event flyers and bulletin boards, preparing the scheduled events calendar, and assisting with ticket sales and advertisements for Association events and functions.
• Other duties and responsibilities may be assigned.

Skills

Customer service

Communication

Teamwork

Time management

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Club Management System

Job description

Bluestar Resort & Golf in Northern Virginia seeks a friendly Concierge to welcome members and guests at the front desk, coordinate services, and support club operations. You will respond to requests, provide information about the Club and local events, and help create a welcoming atmosphere.

The role requires strong customer service, flexible scheduling including evenings and weekends, and the ability to work under pressure.