Guest Services Concierge

STAY Hospitality; Pompano Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts at Stay Hospitality

Job summary

STAY Hospitality is hiring a Guest Service Agent for onsite duty at The Garden Hotel in Fort Lauderdale, FL. You will be the first contact for guests, handling check-ins/outs, reservations, and inquiries to ensure a seamless, memorable experience.

You will interact with guests daily, provide information on services and local attractions, and coordinate with other departments to meet guest needs. The role requires flexibility to work various shifts, including weekends and holidays.

Qualifications

• Previous experience in a customer service, hospitality, or front desk role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail; ability to multitask and stay calm in high-pressure situations.
• Basic math skills and familiarity with hotel PMS systems.

Responsibilities

• Greet guests with a friendly and welcoming attitude upon arrival and departure.
• Perform accurate check-in and check-out procedures, including processing payments and room assignments.
• Handle guest reservations, modifications, and cancellations using the hotel PMS.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Provide information about hotel services, amenities, and local attractions.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
• Handle cash, credit card, and room charge transactions accurately.
• Maintain front desk and lobby area cleanliness and organization.
• Resolve guest complaints with empathy, escalating to management when needed.
• Promote hotel services, packages, and special offerings to enhance guest experience.
• Assist with administrative tasks and reports as assigned by management.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Multitasking

Attention to detail

Tools

Hotel PMS

Mews (preferred)

Job description

STAY Hospitality is hiring a Guest Service Agent for onsite duty at The Garden Hotel in Fort Lauderdale, FL. You will be the first contact for guests, handling check-ins/outs, reservations, and inquiries to ensure a seamless, memorable experience.

You will interact with guests daily, provide information on services and local attractions, and coordinate with other departments to meet guest needs. The role requires flexibility to work various shifts, including weekends and holidays.