Guest Services Concierge

Travel + Leisure Co.; Kapaa (HI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Volunteer day paid time to volunteer

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off

Job summary

Travel + Leisure Co. in Hawaii seeks a front-line guest services associate to greet guests, assist with check-in, and ensure a smooth, welcoming stay at the resort.

You will answer questions about amenities, contribute to a friendly environment, and collaborate with team members to handle peak demand.

This role emphasizes a professional appearance, strong customer service background, and the ability to multitask and lift up to 50 pounds.

Qualifications

• High School diploma or equivalent required.
• At least one year of customer service experience.
• Must maintain a professional appearance and cordial attitude.
• Able to handle high customer demand in hospitality.
• Must be people oriented and able to work independently or with others.
• Must be able to easily switch between activities.

Responsibilities

• Greet and serve resort guests during their stay.
• Maintain a professional appearance and cordial attitude.
• Provide services to guests or refer requests to the appropriate manager.
• Answer inquiries about amenities, services, policies, and directions.

Skills

Customer service experience

Professional appearance

People oriented

Multitasking

Ability to lift up to 50 pounds

Education

High School diploma or equivalent

Job description

Travel + Leisure Co. in Hawaii seeks a front-line guest services associate to greet guests, assist with check-in, and ensure a smooth, welcoming stay at the resort.

You will answer questions about amenities, contribute to a friendly environment, and collaborate with team members to handle peak demand.

This role emphasizes a professional appearance, strong customer service background, and the ability to multitask and lift up to 50 pounds.