Resort Guest Services Associate - Create Memorable Vacations

Travel + Leisure Co.; Lahaina (HI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Wellness program

Employee Assistance Program

Paid time off and holidays

Job summary

Travel + Leisure Co. is hiring a Guest Services Associate in Hawaii. You will warmly welcome guests and guide them through registration, checkout, and information about the resort and area attractions. Responsibilities include quoting room rates, issuing keys, handling transactions, and confirming reservations.

Join at the Hono Koa resort and contribute to memorable guest experiences with a friendly, professional attitude and strong attention to detail in a fast-paced setting.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent English reading and writing.
• Ability to solve problems with minimal supervision.
• Basic math skills and cash handling knowledge.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organization.
• Basic computer and office skills.

Responsibilities

• Greet guests warmly and help with check-in and checkout.
• Provide room rate quotes and information about resort.
• Issue and manage unit keys and reservations.
• Process cash and card transactions accurately.
• Balance cash receipts and perform bucket checks.
• Respond to guest inquiries promptly.
• Maintain up-to-date knowledge of local attractions.

Skills

Customer service

Cash handling

Communication skills

Multitasking

Attention to detail

Problem solving

English language proficiency

Basic math

Computer literacy

Tools

POS system

Office software

Job description

Travel + Leisure Co. is hiring a Guest Services Associate in Hawaii. You will warmly welcome guests and guide them through registration, checkout, and information about the resort and area attractions. Responsibilities include quoting room rates, issuing keys, handling transactions, and confirming reservations.

Join at the Hono Koa resort and contribute to memorable guest experiences with a friendly, professional attitude and strong attention to detail in a fast-paced setting.