Club Operations & Guest Experience Associate

The Bay Club Company; San Jose (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

The Bay Club Company is seeking an Operations Associate in San Jose to support daily Club operations, guest services, housekeeping, and fitness and pool areas. The role emphasizes delivering outstanding member experiences while upholding safety and cleanliness standards.

Ideal candidates thrive in a fast-paced environment, enjoy variety across departments, and bring a positive, proactive attitude to teamwork and guest interactions, with opportunities for growth within the Bay Club family.

Qualifications

• Proven customer service experience in a fast-paced environment.
• Strong hospitality orientation and professional demeanor.
• Excellent verbal and written communication skills.
• Ability to work collaboratively across departments to deliver a seamless member experience.

Responsibilities

• Maintain cleanliness and appearance standards across Club areas including fitness spaces, lobby, and restrooms.
• Greet members and guests; assist with check-in and reservations as needed.
• Operate point-of-sale systems and process payments.
• Assist with property tours, membership sales support, and program registrations.
• Provide general supervision of fitness and recovery spaces and ensure safety and cleanliness.

Skills

Customer service

Hospitality

Communication

Teamwork

Multi-tasking

Flexibility

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

The Bay Club Company is seeking an Operations Associate in San Jose to support daily Club operations, guest services, housekeeping, and fitness and pool areas. The role emphasizes delivering outstanding member experiences while upholding safety and cleanliness standards.

Ideal candidates thrive in a fast-paced environment, enjoy variety across departments, and bring a positive, proactive attitude to teamwork and guest interactions, with opportunities for growth within the Bay Club family.