Part-Time Front Desk Clerk — Warm Guest Service

Sheraton Imperial Hotel RTP; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401K

Tuition assistance

Room discounts

Training & development

Career growth

Job summary

Concord is seeking a Front Desk Clerk to deliver warm, welcoming service, handling check-in and check-out, reservations, and guest inquiries with accuracy. You will support guests efficiently, maintain hospitality standards, and assist with brand programs while collaborating with team members.

The role emphasizes strong communication, problem-solving, and attention to detail in a fast-paced hotel environment with full-time hours and benefits.

Qualifications

• Experience in hospitality or front desk operations preferred.
• Strong interpersonal and communication skills required.
• Ability to handle guest inquiries and resolve issues professionally.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Deal with guest concerns promptly to ensure satisfaction.
• Post guest charges and handle payments following procedures.
• Manage guest mail and messages with respect to privacy.
• Be knowledgeable about hotel programs and branding.

Skills

Guest service

Communication

Problem solving

Cash handling

Team collaboration

Job description

Concord is seeking a Front Desk Clerk to deliver warm, welcoming service, handling check-in and check-out, reservations, and guest inquiries with accuracy. You will support guests efficiently, maintain hospitality standards, and assist with brand programs while collaborating with team members.

The role emphasizes strong communication, problem-solving, and attention to detail in a fast-paced hotel environment with full-time hours and benefits.